Crypto Customer Success Intern

Found in: beBee S NG - 4 weeks ago

Lagos, Nigeria Token Metrics Full time
  • To be successful as a Customer Support Representative, you should stay informed about product and service specifications and maintain good relations with customers.
  • Ultimately, a successful Customer Support Representative should be able to achieve outstanding customer service and communicate effectively with customers.
  • The duration of the Astra DAO internship program is 3 months. It is an evaluative unpaid internship with the possibility of return offers, depending on the company's needs.

Responsibilities

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.
  • Assist with other matters relevant to the role, as provided by Token Metrics

Requirements

  • Familiarity with CRM systems Preferably Intercom
  • Ability to navigate community management tools Like Telegram, Discord
  • Customer orientation and ability to adapt/respond to different types of customers
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

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