Customer Success Manager

Found in: beBee S NG - 4 weeks ago

Lagos Kwara Ondo Osun Oyo, Nigeria Lana Healthcare Full time

Job Description

  • We are seeking a highly motivated and customer-focused Customer Success Manager to join our team and play a pivotal role in ensuring the success and satisfaction of our valued customers.
  • As a Customer Success Manager, you will be responsible for building strong relationships with customers, coordinating internal operations, and delivering an outstanding customer experience.

Responsibilities

  • Serve as the primary point of contact for assigned customers, building trusted relationships and acting as their advocate within the company.
  • Understand customers' business objectives, challenges, and needs, and proactively address them to ensure their success.
  • Collaborate with internal teams, including sales, marketing, product development, and support, to coordinate efforts and deliver seamless service to customers.
  • Manage resources effectively to ensure that customers receive the best possible service, including allocating personnel, technology, and other resources as needed.
  • Monitor customer satisfaction and feedback, track key performance metrics, and identify areas for improvement to enhance the overall customer experience.
  • Manage customer data and information accurately, confidentially, and securely, ensuring accessibility and compliance with relevant regulations.
  • Drive customer engagement and retention by fostering loyalty, promoting upsell and cross-sell opportunities, and encouraging ongoing usage and adoption of our products or services.
  • Provide timely and effective resolution to customer inquiries, issues, and concerns, ensuring a positive outcome and maintaining high levels of satisfaction.
  • Stay informed about industry trends, best practices, and emerging technologies to continuously improve our customer success strategies and practices.

Qualifications

  • Bachelor's Degree in Business Administration, Marketing, Communications, or a related field.
  • Minimum of 2 years of experience in customer success, account management, or a related customer-facing role.
  • Strong interpersonal and communication skills, with the ability to build rapport, influence stakeholders, and drive customer engagement.
  • Proven ability to manage multiple projects and priorities in a fast-paced environment, with exceptional organizational and time management skills.
  • Analytical mindset with the ability to interpret data, track metrics, and derive insights to inform decision-making and strategy.
  • Customer-centric mindset with a passion for delivering exceptional service and exceeding customer expectations.
  • Experience working with any CRM systems or customer success tools is a plus.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A collaborative and supportive work environment.
  • The chance to make a meaningful impact and drive success for our customers and company.

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