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Associate Operations Manager

2 months ago

Lagos, Nigeria Control Risks Full time

Description

To drive the CSC operations business with a focus on the delivery of high-quality embedded risk consulting to our clients. The individual will ensure the delivery of world leading, embedded risk consulting and risk management solutions to a range of clients. This is a regional role with a focus on Nigeria and wider West Africa.

  • Developing successful client relationships.
  • Creation and management of sales leads.
  • Ensure all projects are being delivered on time and in budget.
  • Identify and implement operations management processes.
  • Ensure that embedded consultants are effectively supported by Control Risks
  • Management of embedded security risk consulting projects and associated client requirements across West Africa on a day-to-day basis.
  • Quality control of documentation including weekly reports to clients.
  • In conjunction with Business Operations team, ensuring that project administration and project financial recording is timely, accurate and well presented.
  • Coordinating journey management, protective service including close protection and associated client service delivery to the highest standards. Liaison with service providers to ensure quality delivery in these areas.
  • Active client engagements, including site visits to ensure the service delivery standards for each project are being met. Proactive monitoring of outsourced security provider delivery to our clients.
  • Collaborate with a wide range of Operations Managers in the management of all engagement’s tasks throughout Europe, Middle East & Africa as required.
  • Delivering high quality work in response to identified needs of existing and new clients. Maintaining and expanding business relationships through collaboration with clients.
  • Commercial management of embedded consultancy engagements, including scoping and writing high quality proposals
  • Responsible for the identification and selection of third-party suppliers and vendors. Leads the vetting and management of third-party providers across the region.

Requirements

  • A background in delivery of security solutions to clients to a high standard within an international risk management company.
  • Deep knowledge of Nigeria and wider regional affairs.
  • Developed commercial skills in relation to the provision of risk management services in Nigeria / West Africa.
  • Strong data management and IT skills, with professional experience and ability in Excel.
  • Experience in successfully engaging with clients.
  • Highly developed communication skills.