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Customer Care Executive
1 month ago
ABOUT THE COMPANY
GLOBAL PROFILERS, a Profiler Group Company, is a global recruitment and resourcing company with focus on African markets.
We are experienced working within numerous fields such as: Telecom, IEC, Infra 25, Oil & Gas, Mining, Financial services and Banking, FMCG/CD, Education and Agriculture to name a few.
With 10 years of industry experience, Global Profilers has emerged as an African leader in providing top-class recruitment and workforce management strategies.
As per a survey carried out by , approximately three quarters i.e. 72.8% organizations are struggling to find relevant candidates. We assist you in bridging the gap between demand and supply by a thorough understanding of your business objectives and future plans.
JOB SUMMARY
Requirements Graduate in Science preferable, any other Discipline may also apply NYSC Certified Minimum of 1 - 3 years of experience in Telecommunications Company or Internet Service Provider with a fair knowledge of Internet Leased Line, Leased Line, Home Broadband, FTTH, FTTX, VoIP, IPTV and Telecommunications Operations.Fair Knowledge of Telecom Technologies: Internet Bandwidth & Leased Circuits Smart Solutions & Internet of Things (IoT) Internet BroadbandSkills Required: Strong organizational skills Self-motivated and detail-oriented Quick to collaborate and coordinate with team members when necessary Prior experience working with Telecommunication Customer Care Department Strong math and critical reasoning skills Customer Relationship Management Integrity & Honesty Team Player Interpersonal Skills Resourcefulness & Result Oriented approach Customer Oriented Approach Strong Oral & Written Communication
RESPONSIBILITIES
Job Description The ideal candidate would be responsible to provide product / service information, answer questions, and resolve any emerging problems that our customer might face with accuracy and efficiency.Duties Attend to Customer's Issues & resolve them in timely & efficient manner Coordination with Support Teams and ensuring the customers issues is resolved efficiently and effectively Raising, following up and closure of Trouble Tickets Dispatch of Invoices to Enterprise & Retail Customers as per the laid down process Follow up for Collections through timely reminders to Enterprise & Retail Customers Ensuring Collections of receivables is achieved as per the set targets Service & MTTR Improvement Plans Identify and assesscustomers' needs to achieve satisfaction Build sustainable relationships and trust withcustomeraccounts through open and interactive communication Generate Sales Leads
REQUIRED SKILLS
Conflict and complaint resolution, Customer service, Customer support, CRM systems, Customer relations
REQUIRED EDUCATION
Bachelor's degree
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