Retail Sales Manager

2 weeks ago


Lagos, Lagos, Nigeria WorQulture Full time

Responsibilities

  • Develop and execute sales strategies to meet and exceed store targets.
  • Monitor sales performance metrics and analyze data to identify areas for improvement.
  • Lead by example in driving personal and team sales performance.
  • Recruit, train, and develop a high-performing sales team.
  • Provide ongoing coaching, feedback, and performance evaluations.
  • Foster a positive and motivating work environment.
  • Ensure the team delivers an exceptional customer experience consistent with our luxury brand.
  • Handle complex customer inquiries and resolve issues efficiently.
  • Develop and maintain strong relationships with high-value customers.
  • Oversee daily store operations, ensuring a smooth and efficient workflow.
  • Manage inventory levels and coordinate with the purchasing team to ensure optimal stock levels.
  • Maintain visual merchandising standards to enhance the store's luxury appeal.
  • Collaborate with the marketing team to plan and execute in-store events and promotions.
  • Utilize CRM systems to track customer preferences and tailor marketing efforts.
  • Stay updated on industry trends and competitor activities to inform sales strategies.
  • Prepare regular sales reports and present insights to senior management.
  • Conduct market research to understand customer needs and identify new sales opportunities.
  • Utilize sales data to forecast trends and set realistic sales goals.

Qualifications

  • Bachelor's degree in Business, Marketing, or related field preferred.
  • Minimum of 3 years of experience in sales management, preferably in a luxury retail store
  • Strong leadership and team management abilities.
  • Excellent interpersonal and communication skills.
  • Proven track record of achieving sales targets.
  • Strong analytical and problem-solving skills.
  • Proficient in Microsoft Office Suite and CRM software.


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