Delivery Monitoring Agent at Restaurant
2 weeks ago
Delivery Monitoring Agent
Location: Lekki, Lagos
Employment Type: Full-time
Job Responsibilities
- Ensure timely delivery of customer orders as per procedure.
- Identify and raise operational challenges affecting delivery targets.
- Develop and communicate riders' work schedules efficiently.
- Address queries and complaints from OP, riders, and delivery groups promptly.
- Collate and review daily riders' delivery charge reports.
- Report delivery charge and location issues for resolution.
- Escalate misconduct and unethical behavior by riders.
- Coordinate with the contact center for effective communication.
- Enforce compliance with processes and escalate noncompliance.
- Provide daily delivery monitoring reports.
Requirements
- Bachelor's Degree, HND or OND in relevant fields with 1 – 3 years experience.
- Logistics operations experience.
- Strong communication and quick learning abilities.
- Customer service experience is a plus.
- Residence in Lekki Phase 1 and environs.
Application Deadline
30th September, 2023.
Method of Application
Interested candidates should send their CV with the subject 'Delivery Monitoring Agent'.
- Location: Lekki, Lagos
- Years Of Experience: 0-3
- Minimum Qualification: BA/BSc/HND
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