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Customer Relationship Manager

2 months ago

Ajah Ward, Nigeria Yardoak Full time

Job Summary

  • The Customer Relationship Manager will be responsible for managing client inquiries, building strong relationships with customers, and ensuring customer satisfaction.
  • This role involves coordinating with internal teams to ensure timely delivery of projects and addressing any customer concerns.
  • The CRM will also be involved in identifying opportunities for upselling and cross-selling our products to existing clients.

Responsibilities

  • Handle incoming customer inquiries and provide timely and accurate responses.
  • Build and maintain strong relationships with clients to enhance customer satisfaction and loyalty.
  • Collaborate with the production team, inventory manager and architects to ensure seamless delivery.
  • Address issues to prevent escalations.
  • Identify opportunities for additional sales within existing customers and pursue them.
  • Prepare regular reports on customer feedback and satisfaction metrics.
  • Convert leads into active clients.
  • Stay updated on product knowledge to effectively address customer inquiries.

Qualifications and Skills

  • Bachelor's Degree in Business Administration or a related field preferred.
  • Proven experience in customer service or relationship management roles.
  • Excellent communication and negotiation skills.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Proficiency in CRM software and MS Office Suite.