Customer Service Executive Ajah Lekki Only

4 months ago


Ajah Lekki, Nigeria 21st CENTURY RECRUITER Full time

Interact with customers to solve issues and questions about products, services, and policies
Maintain a positive and friendly tone with customers at all times
Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally
Establish new customer accounts and record account information, like phone numbers or addresses, on your digital platform
Listen to customer complaints and try to identify the cause of their problem to your best ability
Identify the appropriate response and strategy to solve customer issues as quickly as possible
Relegate unique customer cases to supervisors or the appropriate department and provide context when necessary
Be able to manage large amounts of phone calls, chats, emails, and other communication channels
Assist customers on the placement of orders, refunds, or exchanges
Ensure customer satisfaction and maintain professional customer support
Place the customer at the center of the customer service experience
Handle the responsibilities outlined in the customer service job description



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