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Electronic Banking Officer

3 months ago

Lagos, Lagos, Nigeria Good Neighbours Microfinance Bank Full time

Job Description

  • Have advanced technical knowledge of electronic products such as ATM, POS, Cards, Mobile Banking Apps, Web Solution, Internet banking etc.
  • Perform quality and control review on all Electronic Banking Systems and processes.
  • Contact vendor support to resolve any online banking or bill payment issues.
  • Liaise with the bank reconciliation team to ensure reconciled funds are transfer to the appropriate account.
  • Maintain and monitor the settlement account and the balances.
  • Assist customers in the online banking enrollment process and setup of pending applications.
  • Pass all relevant maintenance fees on channels and product utilized.
  • Compliance, awareness and understanding of the regulatory framework, requirements related to data protection, AML, electronic payments etc.
  • Perform reconciliation for the bank and provide necessary report to the management.
  • Ensure the provision of ongoing training and development to all employees.
  • Assist staff and customers with Internet Banking, Bill Pay and Telebanking questions and problems.
  • Develop and maintain business relations with NIBBS, unified payments, Interswitch, and settlement banks.
  • Carry out any other task as required from time to time.

Requirements

  • Bachelor's degree in Banking & Finance, Information Technology or related field.
  • Minimum of 3 years' experience in E- Business operation in a reputable financial institution.
  • Certification in Digital Banking, Cybersecurity would be an added advantage.
  • Strong network/infrastructure knowledge.
  • Attention to details, customer- centric, team player and problem solving skills.