Customer Service Representative

17 hours ago


Lagos, Lagos, Nigeria Sigma Consulting Group Full time

About Sigma Consulting Group

We are a leading healthcare provider committed to offering exceptional services to our patients and ensuring a positive, seamless experience throughout their healthcare journey.

As a professional and friendly Front Desk Officer, you will be the first point of contact for patients, visitors, and staff. Your key responsibilities will include delivering excellent customer service, ensuring efficient patient flow, and assisting with various administrative tasks.

Key Responsibilities:

  • Patient Reception & Assistance: Greet patients and visitors upon arrival, providing them with information and guidance as needed.
  • Appointment Management: Schedule, reschedule, and confirm patient appointments. Ensure proper coordination between the healthcare providers and patients.
  • Phone & Email Communications: Handle inbound calls, direct inquiries to appropriate departments, and respond to emails professionally and promptly.
  • Patient Records Management: Ensure patient information is accurately entered and maintained in the system. Verify insurance details and provide required documentation.
  • Billing & Payment Processing: Assist with insurance verification, processing copays, and directing patients to the billing department.
  • Administrative Support: Assist with administrative duties such as filing, managing office supplies, and maintaining a clean, organized front desk area.
  • Compliance & Confidentiality: Uphold HIPAA regulations and other privacy standards to maintain confidentiality of patient information.

Qualifications & Experience:

  • Experience: A minimum of 2-3 years of experience as a Front Desk Officer or in a customer service role within the healthcare industry.
  • Education: High school diploma or equivalent required. Additional certification or training in medical administration, healthcare management, or office administration is a plus.
  • Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable with electronic health record (EHR) systems. Experience with scheduling and patient management software is highly preferred.
  • Communication Skills: Excellent verbal and written communication skills. Ability to handle sensitive situations with professionalism and tact.

Why Choose Us?

We offer a competitive salary of $130,000 per month, along with opportunities for professional growth and career advancement in a positive and collaborative work environment. Our dynamic team is dedicated to creating a welcoming environment for our patients and employees alike.



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