E-Commerce Officer

4 weeks ago


Lagos, Lagos, Nigeria Givanas Group of Companies Full time

Job Description

  • Managing and directing online sales efforts to meet sales and profit goals.
  • Designing and recommending online sales programs and set short and long-term online sales strategies.
  • Designing and implementing a strategic sales plan that expands the company's customer base and ensures a strong online presence
  • Present sales, revenue, and expense reports and realistic forecasts to the management team
  • Identify emerging markets and market shifts while being fully aware of new products and competition status
  • Work independently and take the lead, even when all of the pieces are not in place.
  • Monitor all online orders via social media platforms, email, and website
  • Properly process all online orders via social media platforms and websites and send them to the corresponding personnel.
  • Manage the front end of the Givanas Cosmetics website and manage sales.
  • Intermittently check all Givanas Cosmetics' social media handles to respond to customers promptly.
  • Liaise with customers to follow up on resolution of complaints or clarification of orders made.
  • Document customer complaints, resolution, and root causes if possible.
  • Stay abreast of all Givanas Cosmetics posts on all social media platforms at the time.
  • Promptly respond to customers' comments, direct messages, inquiries, email, and complaints in an appropriate manner.
  • Utilize the online sales channel to advance the company's sales agenda.
  • Responsible for the smooth running of the online retail store of Givanas Cosmetics.
  • Prepare a report on the effectiveness of marketing communications across all channels.

Requirements

  • Candidates should possess a B.Sc. or HND certificate in a relevant field
  • 3-5 years experience as an Online Sales Personnel in the cosmetics industry
  • Proven experience as an Online Sales Officer or similar role
  • Experience with B2C sales on social media and website
  • Working knowledge of customer service principles & practices
  • Possess excellent telephone etiquette.
  • Ability to always remain professional and courteous with customers.
  • Computer literacy is highly required.
  • Practical knowledge of analytics tools and the ability to set up tracking/reporting mechanisms to capture key business metrics
  • Successful previous experience as an online sales representative or online sales manager, consistently meeting or exceeding targets
  • Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization
  • Highly professional and customer‐service oriented
  • Must be conversant with what's happening in the industry.
  • Specialist in Microsoft Excel and SAP.
  • Age: 30-35
  • Candidate must live close to the desired work location: Apapa, Festac, and Mile 2 Axis..

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