Customer Experience Officer

ABOUT THE COMPANYPhillips Outsourcing Services Nigeria Limited is a leading outsourcing service provider in Nigeria committed to delivering qualitative, customised, and effective outsourcing solutions to our esteemed clients.Our innovative solutions have made us revered and renowned to be the go-to business partner for companies who want to scale-up and have...

Job SummaryOur team members are called Customer Experience Specialists because they are committed to understanding the products, engaging and connecting with our customers and ensuring our customers are satisfied every time.We are presently seeking passionate people who understand the importance of exceptional customer experience and are committed to...

Main Responsibilities:Updating/creating customer specific IOP's.Adhering to the standard process and customer specific IOP's and monitor respective KPI's.Be the primary point of contact for assigned IDC & Reefer customers and act as an advocate for the customer internally.Ensure smooth execution of the end-to-end shipment by working closely with customer and...

ABOUT THE COMPANYWe're a health insurance company that uses software, data science, and telemedicine to make health insurance delightful, affordable, and easier to access.JOB SUMMARYRequirements Minimum of 1year experience working within the RCC BSc / HND Excellent verbal and written communication skills Proficiency in Microsoft Office tools Strong...

Job Summary:The Customer Experience Manager is responsible for designing and implementing strategies to improve the overall customer experience. This role involves understanding customer needs, developing programs to enhance satisfaction, and ensuring that all customer interactions reflect the company's commitment to exceptional service. Additionally, the...

About the Role-As a Customer Experience in the Hospitality industry, your primary responsibility is to enhance the overall customer journey, ensuring a positive and seamless experience for consumers interacting with our brand. You will utilize customer feedback to identify areas for improvement, make data-driven recommendations, and collaborate with...

Job DescriptionThe Customer Experience Manager plays a pivotal role in building a team in ensuring exceptional service delivery and satisfaction across our platform. The job holder will build and lead a team dedicated to enhancing positive customer experience and customer interactions, customer satisfaction, resolving issues promptly, and driving continuous...

Key ResponsibilitiesLead and motivate the Custorner Success. Business Optimization & Training, and Account Management teamsLeverage customer relationship management CRM tools and technologies to enhance customer interactionsCollaborate with Sales, Marketing, and Product teams to align customer experience strategies with businessDevelop comprehensive customer...

ABOUT THE COMPANYABOUT USAscentech services ltd is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business through our core...

Job Description We a looking for a dynamic Client Experience Officer who is willing and ready to help deliver a happy customer experience and support our sales team to prioritize customer preferences in the company's marketing strategy.Also, we require a calm personality, with the ability to stay calm under immense pressure.He or she would also be...

We are looking for a Digital Sales/Customer Experience Executive who will be responsible for driving sales online while also attending to customers enquiries, complaints and feedback. Job ResponsibilitiesEngage with customers, prospects and sell company's products on all designated digital marketing channels.Upsell or cross-sell additional products to...

This role is accountable for the customer satisfaction program that will analyze data from customer listening posts, identify trends, prioritize importance, and develop action plans with cross-functional leaders to drive measurable improvement. You will be Responsible For:Developing and implementing a strategy, plan, and KPIs for Customer Experience...

ABOUT THE COMPANYWe offer affordable services that help your organization realize her goals. Our team is made up of the best minds in the industry. Our service are customize to give you the best. We believe in customer satisfaction and we do everything to make sure you get the best service experience. We deliver on time and make sure all specification are...

ABOUT THE COMPANYDunn and Braxton helps businesses optimize productivity by accessing dynamic teams of top talents at reduced costs. We will help your organization reduce risks, save costs and ensure compliance with Federal and State laws. This way, you are able to focus on your core to innovate and succeed.JOB SUMMARYKey Requirements Good First Degree in...

Job DescriptionWe are seeking a dynamic Customer Service Officer who will be responsible for ensuring our clients receive top-notch service and support.The ideal candidate will have excellent communication skills, a strong understanding of real estate operations, and a passion for helping people.Key ResponsibilitiesRespond to customer inquiries via phone,...

Job DescriptionAs our company continues to expand its operations, we are actively searchingfor an experiencedCustomer Service Officer to join our Brands and Marketing team.As theCustomer Service Officer, you will be responsible formanaging interactions, resolving issues, and ensuring that each customer experience aligns with the company's core...

The ideal candidate for this position should possess strong customer service skills, including the ability to maintain composure under pressure, and have a solid foundation in computer operations.Key Responsibilities:Maintaining a positive, empathetic, and professional attitude toward customers always.Responding promptly to customer inquiries.Attend to...

Description Build and maintain business relationships with customersEnsure that customer needs are met and satisfied which leads to increase in the profit of the organizationMaintain an accurate and comprehensive customer databasePrepare product or service reports by collecting and analyzing customer informationHandle complaints, provide appropriate...

Job DescriptionThe ideal candidate will manage all customer's requests for services and products offered in the organization, enlighten clients on features and benefits of goods or services to be purchased, and work in harmony with other team members to ensure optimum client satisfaction.ResponsibilitiesRespond to customer inquiries in a prompt and courteous...

Our client who is a rapidly growing culinary company is looking to hire a Customer Service Officer who will act as the point of contact to customers and provide information by responding to customers' queries and requests. The ideal candidate will ensure customer's orders are taken appropriately, confirmed, and communicated to the appropriate department...