Customer Service Officer
2 months ago
Job Description
- We are seeking a dynamic Customer Service Officer who will be responsible for ensuring our clients receive top-notch service and support.
- The ideal candidate will have excellent communication skills, a strong understanding of real estate operations, and a passion for helping people.
Key Responsibilities
- Respond to customer inquiries via phone, email, and in person with professionalism and efficiency.
- Assist clients with property listings, viewings, and other real estate-related services.
- Manage and resolve customer complaints and issues promptly.
- Maintain accurate and up-to-date records of customer interactions and transactions.
- Coordinate with other departments to ensure seamless service delivery.
- Provide clients with information about the company's services, policies, and procedures.
- Follow up with clients to ensure satisfaction and foster positive relationships.
- Assist in the preparation of marketing materials and property listings.
Qualifications
- Bachelor's Degree in Business, Communications, or a related field is preferred.
- 3-5 experience in the role, preferably within the real estate industry.
Requirements:
- Strong interpersonal and communication skills.
- Ability to multitask and manage time effectively.
- Proficiency in MS Office and customer service software.
- A proactive and problem-solving attitude.
- Knowledge of real estate principles and practices is a plus.
Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health and dental insurance.
- A supportive and collaborative work environment.
- Flexible working hours.
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