Customer Service Officer

2 months ago


Lagos, Lagos, Nigeria Joe Etoniru & Associates Full time

Job Description

  • We are seeking a dynamic Customer Service Officer who will be responsible for ensuring our clients receive top-notch service and support.
  • The ideal candidate will have excellent communication skills, a strong understanding of real estate operations, and a passion for helping people.

Key Responsibilities

  • Respond to customer inquiries via phone, email, and in person with professionalism and efficiency.
  • Assist clients with property listings, viewings, and other real estate-related services.
  • Manage and resolve customer complaints and issues promptly.
  • Maintain accurate and up-to-date records of customer interactions and transactions.
  • Coordinate with other departments to ensure seamless service delivery.
  • Provide clients with information about the company's services, policies, and procedures.
  • Follow up with clients to ensure satisfaction and foster positive relationships.
  • Assist in the preparation of marketing materials and property listings.

Qualifications

  • Bachelor's Degree in Business, Communications, or a related field is preferred.
  • 3-5 experience in the role, preferably within the real estate industry.

Requirements:

  • Strong interpersonal and communication skills.
  • Ability to multitask and manage time effectively.
  • Proficiency in MS Office and customer service software.
  • A proactive and problem-solving attitude.
  • Knowledge of real estate principles and practices is a plus.

Benefits

  • Competitive salary and performance-based incentives.
  • Comprehensive health and dental insurance.
  • A supportive and collaborative work environment.
  • Flexible working hours.


  • Lagos, Lagos, Nigeria Fixcenter Service Limited Full time

    Customer Service RepresentativeJoin our team as a Customer Service Representative and be the face of our company, providing exceptional support to our customers.About the RoleAs a Customer Service Representative, you will be the first point of contact for our customers, providing timely and effective assistance via various channels.Your primary goal will be...


  • Lagos, Lagos, Nigeria Dunn and Braxton Limited Full time

    ABOUT THE COMPANYDunn and Braxton helps businesses optimize productivity by accessing dynamic teams of top talents at reduced costs. We will help your organization reduce risks, save costs and ensure compliance with Federal and State laws. This way, you are able to focus on your core to innovate and succeed.JOB SUMMARYKey Requirements Good First Degree in...


  • Lagos, Lagos, Nigeria Pinnah Foods Full time

    Job DescriptionAs our company continues to expand its operations, we are actively searchingfor an experiencedCustomer Service Officer to join our Brands and Marketing team.As theCustomer Service Officer, you will be responsible formanaging interactions, resolving issues, and ensuring that each customer experience aligns with the company's core...


  • Lagos, Lagos, Nigeria Dunn & Braxton Full time

    The ideal candidate for this position should possess strong customer service skills, including the ability to maintain composure under pressure, and have a solid foundation in computer operations.Key Responsibilities:Maintaining a positive, empathetic, and professional attitude toward customers always.Responding promptly to customer inquiries.Attend to...


  • Lagos, Lagos, Nigeria Critters Veterinary Centre Full time

    Job DescriptionThe ideal candidate will manage all customer's requests for services and products offered in the organization, enlighten clients on features and benefits of goods or services to be purchased, and work in harmony with other team members to ensure optimum client satisfaction.ResponsibilitiesRespond to customer inquiries in a prompt and courteous...


  • Lagos, Lagos, Nigeria The People Practice Full time

    Our client who is a rapidly growing culinary company is looking to hire a Customer Service Officer who will act as the point of contact to customers and provide information by responding to customers' queries and requests. The ideal candidate will ensure customer's orders are taken appropriately, confirmed, and communicated to the appropriate department...


  • Lagos, Lagos, Nigeria Food Concepts Plc Full time

    Job PurposeTo Ensure customer satisfaction and provide professional customer support.Core Responsibilities and Key Result AreasMaintaining a positive, empathetic, and professional attitude toward customers always.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer...


  • Lagos, Lagos, Nigeria Pixels Digital Limited Full time

    Description Build and maintain business relationships with customersEnsure that customer needs are met and satisfied which leads to increase in the profit of the organizationMaintain an accurate and comprehensive customer databasePrepare product or service reports by collecting and analyzing customer informationHandle complaints, provide appropriate...

  • Customer Service

    1 week ago


    Lagos, Lagos, Nigeria Law and Visas Full time

    Job SummaryLaw and Visas is a leading law firm specializing in immigration and visa services.With a dedicated team of legal professionals, we strive to provide comprehensive solutions to our clients, ensuring smooth and successful immigration processes.Job DescriptionThe firm is looking for a competent client relationship officer. This is a customer service...

  • Customer Service

    1 month ago


    Lagos, Lagos, Nigeria C & I Leasing Plc Full time

    ResponsibilitiesAnswer phone calls, attend to customers respond to inquiries.Address guest complaints and feedback with professionalism and empathy.Issue and allocate stock and sales material to sales team.RequirementsInterested candidates should possess an HND / BSc qualification1+ year of customer service/Sales experience in a restaurant or relatd...


  • Lagos, Lagos, Nigeria LSG Sky Chefs Things Remembered Services FZE Full time

    Job SummaryThe Customer Service Officer plays a vital role in ensuring the delivery of exceptional service to airline clients and passengers by managing inquiries, addressing concerns, and coordinating with internal teams to meet client expectations.This position is essential in maintaining client satisfaction, ensuring smooth catering operations, and...


  • Lagos, Lagos, Nigeria Seven Up Bottling Company Full time

    Job SummaryCustomer Service Representative is the front line of support for the company's customers.You'll be responsible for answering customer questions, resolving customer problems, and providing excellent customer service.ResponsibilitiesAnswer customer questions about products or servicesResolve customer problems and complaints in a timely mannerProvide...


  • Lagos, Lagos, Nigeria Maurice Xandra Solutions Limited Full time

    ABOUT THE COMPANYMaurice Xandra Solutions is a management consulting company that renders quality services in Human Resource, Management and Process improvement. MXS Limited was set up to provide high quality, up to date training, team management and process improvement services for its clients.JOB SUMMARYJob Responsibilities Minimum of Bachelor's degree, B...


  • Lagos, Lagos, Nigeria Pruvia Integrated Limited Full time

    Job SummaryWe are seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive customer experience by effectively managing customer interactions...

  • Customer Service

    4 weeks ago


    Lagos, Lagos, Nigeria Leadway Assurance Company Limited Full time

    ABOUT THE COMPANYLeadway Assurance is a leading insurance company and non banking financial solutions provider in Nigeria leveraging on our strategic capabilities in other selected markets.Our policies are tailored towards our customers business needs.JOB SUMMARYHe/She should provide advice to and recommend our financial products and services.Provide good...


  • Lagos, Lagos, Nigeria LEAM Consulting Limited Full time

    Job BriefWe are looking for an Customer service/office admin to join our team and support our daily office procedures.Requirements and skillsHND/BSc in any related field1-2 years experience in similar role or administrative rolesExperience with office management software like MS Office MS Excel and MS Word, PowerPointStrong organization skills with a...


  • Lagos, Lagos, Nigeria Dangote Full time

    At Dangote Group, we believe in delivering exceptional experiences to our customers. We are seeking a passionate and experienced Customer Service Manager who will be responsible for managing customer complaints, conducting investigations and reconciliations, providing guidance on processes, performing sales audits, and overseeing call center operations. This...


  • Lagos, Lagos, Nigeria Elvaridah Full time

    ABOUT THE COMPANYElvaridah is a Business Development Company with the primary objective of working with businesses and business owners to start up their businesses, improve, differentiate or expand already existing onesJOB SUMMARYQualifications include:Graduate Degree in Management / Social Sciences / OperationsMinimum of 2 years of related work...


  • Lagos, Lagos, Nigeria Customer Service Supervisor (Team Lead) at Ascentech Services Limited Full time

    Sales ExecutiveLocation: Ikeja, LagosEmployment Type: Full-timeResponsibilitiesGenerating new sales opportunities through walk-ins, cold calling, and networkingContacting potential customers who have inquired and converting them to membersConducting gym tours for potential members and recommending suitable membership optionsPreparing new membership...


  • Lagos, Lagos, Nigeria Elvaridah Full time

    Job PurposeThe role is an encompassing and evolving role which will involve administrative management, customer service and brand management.The successful candidate will be tasked with the duties stated in this document and others as may be decided by the CEO.Duties and ResponsibilitiesConvert potential customers by recommending goods or services and...