Current jobs related to Customer Service Officer - Lagos, Lagos - Pinnah Foods

  • Customer Service Liaison

    2 days ago

    Lagos, Lagos, Nigeria Whip-smart Service Providers Limited Full time

    Key Responsibilities:Providing introductory information to prospective and new customersEnsuring that consumers are satisfied with products or services by handling complaints and inquiriesFollowing up with clients or customers to check that they're still satisfied with their purchasesLeveraging knowledge to determine the quickest, most effective ways to...

  • Customer Service Expert

    1 day ago

    Lagos, Lagos, Nigeria Main Service Logistics Full time

    Job SummaryWe are seeking a skilled Customer Support professional to assist customers with technical issues related to our products and services. The ideal candidate will have several years of experience in a Customer Support role and a deep understanding of customer needs.Key ResponsibilitiesDevelop and implement comprehensive support strategies aligned...

  • Customer Service Liaison

    3 weeks ago

    Lagos, Lagos, Nigeria Whip-smart Service Providers Limited Full time

    Key ResponsibilitiesAs a Customer Service Representative at Whip-smart Service Providers Limited, you will be responsible for:Providing introductory information to prospective and new customersEnsuring that consumers are satisfied with products or services by handling complaints and inquiriesFollowing up with clients or customers to check that they're still...

  • Customer Service

    2 weeks ago

    Lagos, Lagos, Nigeria LEAM Consulting Limited Full time

    We are seeking a Customer Service/Office Admin to maintain databases, organize files, handle customer complaints, and prepare reports. The ideal candidate has a strong organizational skillset, excellent communication skills, and experience with office management software. HND/B.Sc in any related field and 1-2 years of experience in similar roles are...

  • Customer Service

    3 weeks ago

    Lagos, Lagos, Nigeria LEAM Consulting Limited Full time

    We are seeking a Customer Service/Office Admin to support daily office procedures and maintain company databases. Responsibilities: Maintain and update company databases Organize a filing system for important and confidential company documents Handle customer complaints, provide solutions and alternatives within time limits, and follow up to ensure...

  • Customer Service Liaison

    2 days ago

    Lagos, Lagos, Nigeria Jenniez School of African Interior Design Full time

    Customer Service Representative Job DescriptionJenniez School of African Interior Design and Jenniez Designs are seeking a dedicated and enthusiastic Customer Service Representative to provide exceptional service and support to prospective and current students, clients, and other stakeholders. The role involves managing inquiries, resolving issues, and...

  • Customer Service Liaison

    2 weeks ago

    Lagos, Lagos, Nigeria Jenniez School of African Interior Design Full time

    Job Title: Customer Service RepresentativeLocation: Lekki Phase 1Company: Jenniez School of African Interior Design & Jenniez DesignsJob SummaryJenniez School of African Interior Design and Jenniez Designs are seeking a dedicated and enthusiastic Customer Service Representative to provide exceptional service and support to prospective and current students,...

  • Customer Service Manager

    4 weeks ago

    Lagos, Lagos, Nigeria The People Practice Full time

    Customer Service Manager sought to lead customer support team and ensure seamless interactions across multiple channels for a fast-growing culinary company. Our client, a leading culinary company, is looking for a dynamic and passionate Customer Service Manager to oversee the day-to-day operations of the customer service department. As the Customer Service...

  • Customer Service Representative

    4 weeks ago

    Lagos, Lagos, Nigeria The People Practice Full time

    Customer Service Representative needed for fast-growing culinary company to provide top-notch support to customers. Our client, a leading culinary company, is seeking a skilled Customer Service Representative to be the primary point of contact for customers. This role requires a professional and enthusiastic individual who can provide seamless customer...

  • Customer Service Intern

    2 weeks ago

    Lagos, Lagos, Nigeria LandMall Technologies Full time

    This job involves providing exceptional customer service to customers on the Island.Key responsibilities include:Providing a positive and empathetic attitude towards customers.Responding promptly to customer inquiries and communicating through various channels.Acknowledging and resolving customer complaints.Staying knowledgeable about products and services...

  • Customer Service Representative

    2 weeks ago

    Lagos, Lagos, Nigeria Sigma Consulting Group Full time

    Job Title: Customer Service RepresentativeLocation: Island (Lagos)Salary: 130,000Candidate must reside on the IslandJob Summary:We are seeking a motivated and friendly Customer Service Representative to manage all customer interactions via calls and social media, process sales transactions, and maintain accurate records of client information.Key...

  • Customer Service Representative

    3 days ago

    Lagos, Lagos, Nigeria Sigma Consulting Group Full time

    **Job Title:** Customer Service RepresentativeLocation: RemoteSalary: 130,000We are seeking a motivated and friendly Customer Service Representative to manage all customer interactions via calls and social media, process sales transactions, and maintain accurate records of client information.Key Responsibilities:Handle all incoming calls and messages on the...

  • Customer Service Representative

    3 weeks ago

    Lagos, Lagos, Nigeria Sigma Consulting Group Full time

    Job Title: Customer Care ExecutiveLocation: Island (Lagos)Salary: 130,000Requirements:We are seeking a highly skilled and motivated Customer Care Executive to join our team at Sigma Consulting Group. The ideal candidate will be responsible for managing all customer interactions via calls and social media, processing sales transactions, and maintaining...

  • Customer Service Representative

    4 weeks ago

    Lagos, Lagos, Nigeria KyDAL Office Point Full time

    Job DescriptionPresent, promote and sell products/services using solid arguments to existing and prospective customersPerform cost-­benefit and needs analysis of existing/potential customers to meet their needsEstablish, develop and maintain positive business and customer relationshipsReach out to customer leads through cold callingExpedite the resolution...

  • Customer Relations Officer

    4 weeks ago

    Lagos, Lagos, Nigeria Balosh Integrated Services Limited Full time

    Customer Service Representative: Provide exceptional customer experience, resolve inquiries, and build relationships with customers. Responsibilities: Respond to customer inquiries in a professional and timely manner. Monitor and track customer inquiries and complaints, ensuring follow-up and resolution. Build and maintain relationships with new and...

  • Customer Service Representative

    4 weeks ago

    Lagos, Lagos, Nigeria Monmartt Kids Full time

    Customer Service Representative: Provide exceptional customer experience through various communication channels, ensuring timely order fulfillment and resolving complaints in a professional and empathetic manner. Key Responsibilities: Attend to customers online and via phone calls. Maintain a positive and professional attitude towards...

  • Customer Service Executive

    2 weeks ago

    Lagos, Lagos, Nigeria Rubels & Angels Full time

    **Key requirement:** Providing exceptional customer service. Essential skills include:Active listening to understand customer concernsClear communication to resolve issues promptlyPatience in dealing with difficult situationsProblem-solving skills to find effective solutions

  • Customer Service Representative

    2 weeks ago

    Lagos, Lagos, Nigeria Tecclight Full time

    Select a retail professional with 3-5 years of experience in a fast-paced environment, delivering exceptional customer service and promoting products effectively.Strong communication and interpersonal skillsAbility to work in a team and meet sales targetsAdaptability and flexibility to work varied shiftsAbility to lift and carry stock as required

  • EAS Service Desk Officer

    2 weeks ago

    Lagos, Lagos, Nigeria Hausba Smarthomes Limited Full time

    The EAS Service Desk Officer plays a critical role in providing exceptional customer experiences. Key responsibilities include monitoring and managing inbound requests, proactively monitoring customer systems, and resolving customer enquiries using first-level support.The ideal candidate will possess strong communication skills, a keen attention to detail,...

  • Service Manager

    2 weeks ago

    Lagos, Lagos, Nigeria Intersect Consortium Full time

    Lead entire customer service function across multiple centers, ensuring seamless service delivery and high levels of customer satisfaction. **Key Responsibilities:**Strategize, develop, and implement long-term customer service policies, updating the Customer Experience Manual.Monitor, analyze, and drive customer inquiry conversion rates across centers.Serve...

Customer Service Officer

3 months ago

Lagos, Lagos, Nigeria Pinnah Foods Full time

Job Description

  • As our company continues to expand its operations, we are actively searchingfor an experiencedCustomer Service Officer to join our Brands and Marketing team.
  • As theCustomer Service Officer, you will be responsible formanaging interactions, resolving issues, and ensuring that each customer experience aligns with the company's core values.
  • Reporting to the Brands and Marketing Manager, you will work closely with the marketing team to gather insights from customer feedback and contribute to the overall customer experience strategy.
  • Your goal is to build strong relationships with our customers, foster loyalty, and ensure that every interaction reflects our commitment to quality and service excellence.

Responsibilities
Customer Satisfaction and Experience:

  • Consistently provide high-quality service by addressing customer inquiries, resolving issues efficiently, and ensuring that customers have a positive experience.
  • Regularly collect and analyze customer feedback to identify areas of improvement. Proactively make recommendations based on insights gathered to enhance customer satisfaction.
  • Ensure all customer issues are resolved to the customer's satisfaction within the company's specified time frame e.g., within 24 hours.
  • Tailor interactions to meet the unique needs and preferences of each customer, ensuring that they feel valued and understood throughout their engagement.

Product Knowledge and Support:

  • Maintain a deep understanding of the company's products and services to effectively assist customers with their inquiries.
  • Ensure customers receive accurate and up-to-date information about products, services, and policies.
  • Participate in ongoing training to stay informed about new products, features, and updates, enabling you to provide the best possible support.

Issue Resolution and Problem Solving:

  • Address and resolve customer complaints in a timely and professional manner, ensuring that all issues are fully resolved and customers are satisfied with the outcome.
  • Identify situations that require escalation to higher-level support and follow through until a satisfactory resolution is achieved.
  • Conduct root cause analysis of recurring issues to prevent future occurrences and improve overall service quality.

Compliance and Best Practices:

  • Follow company policies and procedures, ensuring that all customer interactions comply with legal and regulatory requirements.
  • Stay informed about industry best practices in customer service and integrate these practices into daily operations.
  • Uphold the highest standards of professionalism and ethics in all customer interactions.

Customer Retention and Loyalty:

  • Develop and maintain positive relationships with customers to foster loyalty and encourage repeat business.
  • Engage with customers proactively to address potential concerns before they escalate and to inform them about new products or services that may be of interest.
  • Promote and support customer loyalty programs, helping to identify opportunities for customer engagement and reward.

Requirements

  • Minimum of a high school diploma or equivalent; a degree in Hospitality Management, Business Administration, or a related field is a plus.
  • Minimum of 1-3 years' experience in customer service, preferably in the food & beverage or QSR industry.
  • Strong interpersonal and multitasking skills.
  • Ability to work in a fast-paced environment and handle high-pressure situations calmly.
  • Strong Analytical, Communication and Problem-Solving skills
  • Ability to plan, schedule and coordinate effectively.
  • Result Oriented.
  • Assertiveness and tenacity.
  • Ability to work with all levels of management, build partnerships and team.
  • Highly organized and significant ability to multi-task effectively.
  • Integrity and Professionalism.
  • Strong commercial and business acumen.