Customer Experience Manager

Job Summary:The Customer Experience Manager is responsible for designing and implementing strategies to improve the overall customer experience. This role involves understanding customer needs, developing programs to enhance satisfaction, and ensuring that all customer interactions reflect the company's commitment to exceptional service. Additionally, the...

Job DescriptionThe Customer Experience Manager plays a pivotal role in building a team in ensuring exceptional service delivery and satisfaction across our platform. The job holder will build and lead a team dedicated to enhancing positive customer experience and customer interactions, customer satisfaction, resolving issues promptly, and driving continuous...

Job SummaryOur team members are called Customer Experience Specialists because they are committed to understanding the products, engaging and connecting with our customers and ensuring our customers are satisfied every time.We are presently seeking passionate people who understand the importance of exceptional customer experience and are committed to...

This role is accountable for the customer satisfaction program that will analyze data from customer listening posts, identify trends, prioritize importance, and develop action plans with cross-functional leaders to drive measurable improvement. You will be Responsible For:Developing and implementing a strategy, plan, and KPIs for Customer Experience...

ABOUT THE COMPANYABOUT USAscentech services ltd is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business through our core...

About the Role-As a Customer Experience in the Hospitality industry, your primary responsibility is to enhance the overall customer journey, ensuring a positive and seamless experience for consumers interacting with our brand. You will utilize customer feedback to identify areas for improvement, make data-driven recommendations, and collaborate with...

ABOUT THE COMPANYPhillips Outsourcing Services Nigeria Limited is a leading outsourcing service provider in Nigeria committed to delivering qualitative, customised, and effective outsourcing solutions to our esteemed clients.Our innovative solutions have made us revered and renowned to be the go-to business partner for companies who want to scale-up and have...

ABOUT THE COMPANYWe're a health insurance company that uses software, data science, and telemedicine to make health insurance delightful, affordable, and easier to access.JOB SUMMARYRequirements Minimum of 1year experience working within the RCC BSc / HND Excellent verbal and written communication skills Proficiency in Microsoft Office tools Strong...

ABOUT THE COMPANYSave time, energy, and money by ordering meals in bulk for yourself, your family, or events of any size, and have them delivered within 24 hours or less..Customize your own menu or choose from our expertly curated menus for weekly or monthly plans. Personalize your meals according to your specific needs, whether it's sugar-free,...

Main Responsibilities:Updating/creating customer specific IOP's.Adhering to the standard process and customer specific IOP's and monitor respective KPI's.Be the primary point of contact for assigned IDC & Reefer customers and act as an advocate for the customer internally.Ensure smooth execution of the end-to-end shipment by working closely with customer and...

ABOUT THE COMPANYWe offer affordable services that help your organization realize her goals. Our team is made up of the best minds in the industry. Our service are customize to give you the best. We believe in customer satisfaction and we do everything to make sure you get the best service experience. We deliver on time and make sure all specification are...

We are looking for a Digital Sales/Customer Experience Executive who will be responsible for driving sales online while also attending to customers enquiries, complaints and feedback. Job ResponsibilitiesEngage with customers, prospects and sell company's products on all designated digital marketing channels.Upsell or cross-sell additional products to...

Consumer Experience/Activation Manager Job Title: Consumer Experience/Activation Manager Company: Moet Hennessy Join our team as a Consumer Experience/Activation Manager and play a key role in driving brand awareness, consumer engagement, and trial across multiple touchpoints. Responsibilities: Co-develop and implement BTL consumer activation...

ResponsibilitiesThe Consumer Experience/Activation Manager co-develops and implements BTL consumer activation strategies, working closely with both the Marketing Team and the Distributor Team to drive brand awareness, Consumer engagement, trial and recruitment across multiple touchpoints in accordance with brand guidelines.The position reports to the...

ABOUT THE COMPANYLEAD Enterprise Support Company Limited is a foremost Human Resources Solutions organization with many years of cumulative experience and expertise. We are prolific in Outsourcing, Recruitment, Head Hunting and HR Advisory. We are a multi-sectorial servicing company, with landmark service deliverables to our clients in varied industries.JOB...

Job Objective/Summary: To develop and implement effective relationship marketing and customer service strategy for the microfinance bank, which arises from a clear understanding of the market. Duties and Responsibilities: Define and implement standards/procedures for ensuring optimal customer experience.Carry out Business espionage via survey bi-annually in...

Customer Service ManagerClinix Healthcare is seeking a highly skilled and experienced Customer Service Manager to join our team in Lagos. As a key member of our customer-facing team, you will be responsible for ensuring exceptional customer satisfaction and delivering outstanding customer service.Key ResponsibilitiesOversee customer satisfaction and manage...

Role DescriptionThis is a full-time on-site role for a Customer Service Manager at Clinix Healthcare in Lagos.The Customer Service Manager will be responsible for overseeing customer satisfaction, managing customer service operations, providing support to customers, utilizing analytical skills to assess performance, and maintaining effective communication...

User Experience & Engagement SpecialistLocation: Lekki Phase I, LagosJob type: Full-timeRole OverviewWe're searching for a User Experience & Engagement Specialist. This position involves deeply understanding our entrepreneurs, ensuring they derive maximum value from our platform, and fostering strong relationships.If you have a passion for creating memorable...

About the job:We are seeking a highly motivated and experienced Customer Success Manager to join our team.The ideal candidate will be responsible for building and maintaining strong relationships with our users, ensuring their satisfaction and success with our products or services.The Customer Success Manager will play a crucial role in driving customer...