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Customer Experience

2 months ago

Lagos, Lagos, Nigeria Cowrywise Full time

Job Summary

  • Our team members are called Customer Experience Specialists because they are committed to understanding the products, engaging and connecting with our customers and ensuring our customers are satisfied every time.
  • We are presently seeking passionate people who understand the importance of exceptional customer experience and are committed to creating such for our customers.

Responsibilities

  • Understand our products, engage internal and third-party stakeholders, and explain basic financial processes in layman's terms to our customers
  • Create exceptional experiences for customers every day that will make them loyal customers and ambassadors
  • Based on daily interactions with customers, study trends/data about customer behaviours and garner insights that could improve our processes and products

Requirements

  • Have keen interest in fintech and wealth management.
  • Passionate about exceptional customer service.
  • Have captivating communication skills and excellent interpersonal skills.
  • Have patience to listen, empathy to connect with customers' needs and resilience to manage push-backs.
  • Bring excellent team playing and collaboration skills.
  • Have strong analytical skills.
  • Have 1-2 years of experience in a relevant role.

It would be an added advantage if you:

  • Are passionate about people, data and products.
  • Enjoy working in a fast-paced and challenging environment.
  • Have experience working in a client-facing role.