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Business Operations Manager

2 months ago

Lagos, Lagos, Nigeria Workforce Group Full time

Job Summary

  • We are seeking an experienced and dynamic Business Operations Manager to lead our Sales and Operations team in our Lagos office.
  • This role is critical in driving the achievement of sales targets for both our mature products and new products imported to the country, managing the day-to-day operations, and ensuring the seamless integration and performance of new business lines in the market.
  • The ideal candidate should possess strong leadership skills, a strategic mindset, and a proven track record in sales and operations management.

Key Responsibilities
Sales Management:

  • Develop and execute strategies to achieve sales targets the company's new product line.
  • Manage the market research on various products that might be introduced to the Nigeria market, make detailed analysis, and create market entry strategies.
  • Lead and provide guidance to the sales team to develop sales and distribution channels.
  • Monitor market trends, competitor activities, and customer needs to identify growth opportunities.
  • Drive sales initiatives and campaigns to boost product visibility and market share.
  • Analyze sales data and provide regular performance reports to senior management.

Operations Management:

  • Oversee daily operations to ensure efficiency, quality, and cost-effectiveness.
  • Manage levels, distribution logistics, and supply chain activities to meet customer demands.
  • Collaborate with cross-functional teams e.g., sales and marketing, documentation and logistics, finance to streamline operations.
  • Ensure compliance with local regulations and company policies.

Team Leadership:

  • Recruit, train, and develop a high-performing sales and operations team.
  • Set clear goals and performance expectations, providing regular feedback and coaching.
  • Foster a collaborative and results-driven work environment.
  • Implement training programs to enhance team skills and knowledge, particularly in relation to new product lines.

New Product Integration:

  • Lead the introduction and market integration of new products being imported to the country.
  • Coordinate with Head office and local teams to ensure successful product launches.
  • Develop and execute go-to-market strategies, including pricing, positioning, and distribution plans.

Customer Relationship Management:

  • Build and maintain strong relationships with key customers, distributors, and partners.
  • Address customer inquiries and concerns promptly and effectively.
  • Gather customer feedback and insights to improve products and services.

Qualifications
Education:

  • Bachelor's degree in science and Engineering, Industrial Automation, Business Administration, Sales, Operations Management, or a related field.
  • An MBA or equivalent is a plus.

Experience:

  • Minimum of 7-10 years of experience in sales and operations management, preferably in industrial equipment, industrial chemicals, automobile and machinery, spare parts and tyres.
  • Proven experience in managing sales teams and achieving sales targets.
  • Experience with product launches and market entry strategies is highly desirable.

Skills:

  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Strategic thinker with strong business acumen.
  • Proficient in using CRM and ERP systems.
  • Ability to analyze data and make informed decisions.

Personal Attributes:

  • Results-oriented with a focus on achieving goals.
  • Ability to work under pressure and manage multiple priorities.
  • Adaptable and open to change, with a continuous improvement mindset.
  • Strong ethical standards and integrity.

Working Conditions:

  • This role may require occasional travel within the country and to regional/global headquarters.
  • Flexibility in working hours may be required to meet business needs.