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Service Administrator
4 days ago
Job Summary:
As a Service Administrator fluent in both spoken and written Spanish, you will be responsible for providing administrative support to our service department and ensuring seamless communication with Spanish-speaking clients and stakeholders. You will play a crucial role in facilitating efficient service operations and maintaining high levels of customer satisfaction.
Key Responsibilities:
- Act as a primary point of contact for Spanish-speaking clients, addressing inquiries and providing information about services.
- Translate documents, emails, and other communications from Spanish to English and vice versa as needed.
- Assist in scheduling service appointments and coordinating technician assignments.
- Maintain accurate records of service requests, appointments, and customer interactions.
- Prepare service quotations, invoices, and reports in both English and Spanish.
- Collaborate with service technicians and other departments to ensure timely completion of service orders.
- Monitor service performance metrics and assist in identifying areas for improvement.
- Handle administrative tasks such as filing, data entry, and maintaining documentation.
Requirements:
- Bachelor's degree in Business Administration, Communications, or a related field. Associate degree with relevant experience may be considered
- Proficiency in both spoken and written Spanish and English.
- Proven experience in customer service or administrative roles.
- Strong communication and interpersonal skills.
- Excellent organizational and time management abilities.
- Ability to work effectively in a multicultural environment.
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