Channels and Implementation Officer

4 weeks ago

Lagos, Lagos, Nigeria Rand Merchant Bank Full time

Purpose:

RMB Nigeria is looking to appoint a Channels and Implementation Officer that will support all Transactional banking activities within the TXB business and support functions for the DTS Business unit. Actively cross-sell and drive client engagement within the RMB Banking division segment to achieve transaction banking revenue goals.

Responsibilities:

  • Contribute to the attainment of the TXB budget by providing enhanced support by:
  • Monitoring and sending out daily and weekly liabilities movements summary
  • Track and send weekly transaction banking report to stakeholders
  • Track and monitor TXB – Fixed Deposit product and reconcile fees monthly with GTSY & Finance
  • Carry out financial analysis of all related deposit revenue lines and to aid weekly/ monthly liability projections.
  • Working with the team members to collate EXCO, Board and Year end Strategy reports.
  • Responsible for formal communication to clients with adequate maintenance of all clients TXB pricing records.
  • Assisting with the deployment steps in achieving route to market strategies in deployment of new products via presentations and trainings for staff/ clients.
  • Contribute to the TXB sales effort to convert existing and acquire new clients to become transactional banking clients of the bank.
  • Join the Sales Reps for calls with relations to technical issues
  • Participate in the weekly TXB meetings
  • Research and preparation of PowerPoint presentations to pitch TXB products for new and existing clients.
  • Preparation of pre-call briefs reading materials ahead of client calls with bank EXCO in attendance.
  • Active participation in the new TXB client onboarding/acquisition strategy through the following TXB.

Product management activities:

  • Research i.e Working with data inputs e.g. MIS activity, and sales pipeline reporting to develop peer-to-peer analyst reports/ presentations to aid TXB FINTECH and Digital channel adoption strategy/ initiatives
  • Assist in preparing, driving, and closing NPA and DCF deliverables
  • Track transaction banking TXB product/ project deliverables managing dependencies and timelines
  • Assist in drafting new products or existing product enhancement business cases, business requirement specifications BRS for RMBN Online.
  • TXB Services & Implementation Support
  • Have a good understanding and display an in-depth knowledge of relevant systems that support TXB business/client activities and interdependencies between these systems.
  • Assist in the onboarding, training, and handholding of clients on RMB Online
  • Tracking and monitoring channel throughput – volumes & values
  • Engaging dormant Corporate channel clients to identify causes of inactivity and raise these with the Senior Transactors for intervention.
  • Client issue management process – Provide 2nd level support to address or review client issues.
  • Team support & Business continuity plans
  • Act as a backup for TXB team members during out of office periods such as training or leave.

Qualifications and Experience:

The successful candidate should have a relevant degree qualification with at least 7 years relevant working experience in financial services

  • Demonstrated knowledge and experience of Fixed Deposit product
  • A Master's Degree and/or a Professional Qualification will be an added advantage.

Technical Skills:

  • Strong analytical skills.
  • Knowledge of the relevant exchange control regulations.
  • Proficiency in the use of Excel & Power point
  • Strong verbal and written communication.
  • Human Relations Profile
  • Ability to manage a team to deliver on their objectives.
  • Ability to strike and maintain good relationships.
  • Strong character and integrity.
  • Team oriented.
  • Has a client-focused approach to the job.
  • Organized and detail oriented.
  • Self-starter, able to work with minimal supervision
  • Excellent problem-solving skills with a "can do" attitude
  • Flexible when necessary
  • Strong work ethic and able to operate in a dynamic environment

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