Assistant Front Office Manager

2 weeks ago


Abuja, FCT, Nigeria Hilton Worldwide Full time

JOB DESCRIPTION

  • An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.

What will I be doing?

As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
  • Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
  • Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
  • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  • Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
  • Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
  • Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
  • Maintain good communication and working relationships with all hotel departments
  • Monitor staffing levels to meet cover business demands
  • Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
  • Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
  • Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems

What are we looking for?

Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous supervisory experience in Front Office within the hotel/leisure/retail
  • High level of IT proficiency
  • High level of commercial awareness and sales capabilities
  • Excellent leadership, interpersonal and communication skills
  • Accountable and resilient
  • Commitment to delivering a high level of customer service
  • Ability to work under pressure
  • Excellent grooming standards
  • Flexibility to respond to a variety of work situations
  • Ability to work on your own and as part of a team


  • Abuja, FCT, Nigeria Hilton Hotels & Resorts Full time

    ABOUT THE COMPANYHilton is one of the largest and fastest growing hospitality companies in the world, with more than 4,900 properties comprising over 800,000 rooms in 104 countries and territories. In the nearly 100 years since our founding, we have defined the hospitality industry and established a portfolio of 14 world-class brands, including our flagship...


  • Abuja, FCT, Nigeria Hilton Hotels & Resorts Full time

    ABOUT THE COMPANYHilton is one of the largest and fastest growing hospitality companies in the world, with more than 4,900 properties comprising over 800,000 rooms in 104 countries and territories. In the nearly 100 years since our founding, we have defined the hospitality industry and established a portfolio of 14 world-class brands, including our flagship...

  • Front Desk Officer

    1 week ago


    Abuja, FCT, Nigeria Atelier Boutique Hotel Full time

    REPORTS TO : FRONT OFFICE MANAGERGENERAL JOB DESCRIPTIONThis role is responsible for the supervision of all front office staff, guests' reservation, service delivery from shift to shift. Maintains a professional working environment in front office department and fulfill a variety of job functions, such as; training employees and assigning tasks, solving...

  • Front Desk Officer

    1 week ago


    Abuja, FCT, Nigeria Sydani Group Full time

    Duties And ResponsibilitiesGreet and welcome visitors with a professional and friendly demeanor.Manage incoming calls, emails, and correspondence promptly and efficiently.Schedule appointments and maintain calendars for staff members.Handle inquiries and provide accurate information about the organization and its services.Assist in organizing and...

  • Front Desk Officer

    2 days ago


    Abuja, FCT, Nigeria Meristem Securities Limited Full time

    Job SummaryBeing the first contact to the Organization, the Front Desk Officer must at all times portray the Company as a customer-centric Organization, with the primary purpose of satisfying all stakeholders.Job DetailsMaintain the ambience of the Front Office and Meeting RoomDocuments all correspondences coming in and going out of the officeAttend...

  • Office Assistant

    3 weeks ago


    Abuja, FCT, Nigeria Greenpasture Dynamic Land and Homes Limited Full time

    ResponsibilitiesResponsible for daily cleaning of office workspace, including restroomsOrdering of provisions and toiletries for the officeEmptying of rubbish bins dailyPeriodic dusting of furniture and blinds as well as cleaning of windows and doorsAssist in running office errandsAssist with photocopying of documents and other clerical duties when...

  • IT Assistant

    3 weeks ago


    Abuja, FCT, Nigeria GIZ Nigeria Full time

    Vacancy No.: 034BackgroundGIZ. Solutions that work:As a service provider in the field of international cooperation for sustainable development and international education work, we are dedicated to shaping a future worth living around the world.GIZ has over 50 years of experience in a wide variety of areas, including economic development and employment...


  • Abuja, FCT, Nigeria Tempkers Limited Full time

    ABOUT THE COMPANYTempkers Ltd a Human Resource and Business services Company also known as "Your HR Business Partner". We help business owners and executives build a profitable organization by ensuring that they :HIRE the right employees and retain them.Help their employees building more capacity by TRAINING them to achieve the desired results.Ensure that...


  • Abuja, FCT, Nigeria Intersect Consortium Full time

    ABOUT THE COMPANYAt the Olive Prime Centre, we are committed to providing individuals with a flexible pathway to full recovery. We intend to provide support for our service users where we engage them in various psychological therapies and other complimentary activities which in the long term equips them with a more realistic and flexible form of recovery.We...


  • Abuja, FCT, Nigeria Rhizome Consulting Full time

    ABOUT THE COMPANYABOUT USRhizome Consulting is a boutique management consulting firm with a focus on strategy, organisational development and human capital solutions. We help organisation's to improve their performance through analysis of their organisational and human capital potentials and challenges.Our clients includes a variety of SME's, multinationals,...


  • Abuja, FCT, Nigeria Triplonia Full time

    An Administrative Assistant is a supportive role in an office.They are responsible for managing and distributing information among their co-workers, answering phones, and doing other administrative works.ResponsibilitiesAnswer and direct phone callsOrganize and schedule appointmentsPlan meetings and take detailed minutesWrite and distribute emails,...

  • Programme Assistant

    3 weeks ago


    Abuja, FCT, Nigeria Economic Community of West African States Full time

    ABOUT THE COMPANYThe Economic Community of West African States (ECOWAS) is a regional group of fifteen West African countries. Founded on 28 May 1975, with the signing of the Treaty of Lagos, its mission is to promote economic integration across the region.JOB SUMMARYAcademic Qualifications and ExperienceMinimum Brevet de Technicien (BT) / OND or equivalent...


  • Abuja, FCT, Nigeria Cainergy International Limited Full time

    Job Objective/Purpose of Job: Responsible for overseeing all administrative functions and supporting the core Human Resources processes.The primary focus is to ensure efficient and effective HR and administrative operations in line with the company's policies and procedures.Job Duties/ Responsibilities/ Accountabilities:Review and implement HR policies and...

  • Personal Assistant

    4 weeks ago


    Abuja, FCT, Nigeria Tempkers Limited Full time

    ResponsibilitiesActing as the point of contact among executives, employees, clients and other external partnersManaging information flow in a timely and accurate mannerManaging executives' calendars and set up meetingsMake travel and accommodation arrangementsRack daily expenses and prepare weekly, monthly or quarterly reportsOversee the performance of other...

  • Site Assistant

    3 weeks ago


    Abuja, FCT, Nigeria PayChex International Marketing Limited Full time

    Job DescriptionThe Site Assistant plays crucial role in supporting the construction project team by providing administrative assistance, facilitating communication and ensuring smooth operations on site.Key ResponsibilitiesMonitor the cleanliness and organization of the construction site.Perform minor maintenance tasks and repairs as needed to ensure the...


  • Abuja, FCT, Nigeria Fadel Minerals Nig Ltd Full time

    Job BriefWe are currently seeking a highly organized and detail-oriented individual to join our team as an HR Assistant. In this role, you will play a pivotal part in ensuring the smooth operation of various administrative tasks within our HR department.As an HR Assistant, you will engage in a diverse array of support functions within our HR department. This...


  • Abuja, FCT, Nigeria Creative Associates International Full time

    ABOUT THE COMPANYCreative Associates International is a dynamic global development firm specializing in education, economic growth, democratic institutions, and stabilization.Based in Washington, D.C., Creative operates in over 15 countries with a diverse client portfolio.Since its establishment in 1977, Creative has built a strong reputation among clients,...


  • Abuja, FCT, Nigeria Tempkers Limited Full time

    ABOUT THE COMPANYTempkers Ltd a Human Resource and Business services Company also known as "Your HR Business Partner". We help business owners and executives build a profitable organization by ensuring that they :HIRE the right employees and retain them.Help their employees building more capacity by TRAINING them to achieve the desired results.Ensure that...


  • Abuja, FCT, Nigeria US Embassy Full time

    The U.S. Mission in Abuja, Nigeria is seeking eligible and qualified applicants for the Cashier/Visa Assistant position in the Consular Section.DutiesServes as the primary consular cashier, accepting payments for ACS and NIV services. As cashier, incumbent will issue receipts and run daily and monthly reports. Incumbent will assist on a rotational basis in...


  • Abuja, FCT, Nigeria Sydani Group Full time

    Job SummaryThe main goal of this assignment is to help the NHIA gateway in strengthening its monitoring, learning and evaluation systems, practices and generate evidence-based feedback for program planning and policy formulation.The Technical Assistant will support the M&E officers in managing day-to-day MLE tasks arising at the NHIA office and provide...