
Dynamics CRM Functional Associate
2 days ago
Job Summary:
We are seeking a Dynamics CRM Functional Associate to support the implementation, customization, and maintenance of Microsoft Dynamics CRM solutions. The ideal candidate will bridge the gap between business needs and technical capabilities, ensuring the CRM platform meets organizational goals. This role involves gathering requirements, configuring solutions, and providing training and support to end-users.
Key Responsibilities:
CRM Implementation & Configuration:
Work closely with business stakeholders to understand requirements and translate them into Dynamics CRM solutions.
Configure CRM modules, including Sales, Marketing, Customer Service, and Field Service.
Customize Dynamics CRM workflows, forms, views, and dashboards to align with business processes.
Collaborate with developers to define technical requirements for customizations and integrations.
User Support & Training:
Provide end-user training and create documentation for CRM processes and best practices.
Support users with day-to-day CRM issues, troubleshooting, and resolution.
Develop and maintain user guides, training materials, and FAQs.
Data Management & Reporting:
Ensure data integrity and perform regular data audits and migrations.
Design and deliver reports and dashboards to provide insights for business decision-making.
Monitor and manage CRM system performance and data security.
Stakeholder Collaboration:
Liaise between business units and technical teams to ensure seamless communication.
Assist in developing project plans and timelines for CRM implementations and updates.
Collect and analyze feedback to continuously improve CRM functionalities.
System Upgrades & Enhancements:
Stay updated on the latest Dynamics CRM features and updates.
Recommend and implement enhancements to improve user experience and efficiency.
Test and validate new features, integrations, and system updates.
Qualifications:
Required Skills & Experience:
Bachelor’s degree in Information Technology, Business Administration, or a related field.
2+ years of experience in a Dynamics CRM functional role.
Strong knowledge of Microsoft Dynamics 365 CRM modules (Sales, Customer Service, etc.).
Familiarity with CRM customization, workflows, and business process flows.
Experience with Power Platform tools (Power Automate, Power BI, Power Apps).
Understanding of CRM integrations with other Microsoft applications (e.g., Outlook, Teams, SharePoint).
Preferred Skills:
Dynamics 365 CRM certification (e.g., MB-210, MB-240).
Experience with Agile or Scrum project management methodologies.
Knowledge of SQL and data migration tools like KingswaySoft or Scribe.
Familiarity with customer relationship management best practices.
Key Competencies:
Strong analytical and problem-solving skills.
Excellent verbal and written communication skills.
Ability to work effectively in a team and independently.
Attention to detail and commitment to quality.
Proactive and customer-focused mindset.
-
Dynamics CRM Functional Associate
1 day ago
Abuja, FCT, Nigeria ITC Worldwide INC Full timeJob Summary:We are seeking a Dynamics CRM Functional Associate to support the implementation, customization, and maintenance of Microsoft Dynamics CRM solutions. The ideal candidate will bridge the gap between business needs and technical capabilities, ensuring the CRM platform meets organizational goals. This role involves gathering requirements,...
-
Abuja, FCT, Nigeria ITC Worldwide INC Full timeKey Responsibilities:Work closely with business stakeholders to understand requirements and translate them into Dynamics CRM solutions.Configure CRM modules, including Sales, Marketing, Customer Service, and Field Service.Customize Dynamics CRM workflows, forms, views, and dashboards to align with business processes.Collaborate with developers to define...
-
Microsoft Dynamic 365 CRM
4 weeks ago
Abuja, Nigeria ITC Worldwide INC Full timeKey Responsibilities: Solution Architecture: Design scalable, flexible, and innovative CRM solutions using Microsoft Dynamics 365 and the Power Platform (PowerApps, Power BI, Power Automate). Ensure that the architecture meets both current and future business requirements, ensuring optimal use of CRM and Power Platform capabilities. Define the overall...
-
Dynamics 365 CRM Solution Architect
1 day ago
Abuja, FCT, Nigeria ITC Worldwide INC Full timeJob DescriptionAt ITC Worldwide INC, we are seeking an experienced Dynamics 365 CRM Solution Architect to lead our team in designing and implementing scalable, flexible, and innovative CRM solutions using Microsoft Dynamics 365 and the Power Platform. Main Responsibilities:Solution Architecture: Design CRM solutions that meet both current and future business...
-
Abuja, FCT, Nigeria ITC Worldwide INC Full timeJob Summary:We are seeking a highly skilled Dynamics CRM Business Solutions Specialist to support the implementation, customization, and maintenance of Microsoft Dynamics CRM solutions. This role involves bridging the gap between business needs and technical capabilities, ensuring the CRM platform meets organizational goals.
-
Microsoft Dynamics 365 CRM
2 days ago
Abuja, Nigeria ITC Worldwide INC Full timeWe are seeking an experienced Microsoft Dynamics 365 CRM / Power Platform Architect to design, implement, and optimize scalable CRM and Power Platform solutions tailored to business needs. The ideal candidate will work closely with stakeholders to align technology with organizational goals, leveraging their expertise in Dynamics 365 CRM, Power Apps, Power...
-
Microsoft Dynamics 365 CRM
1 day ago
Abuja, FCT, Nigeria ITC Worldwide INC Full timeWe are seeking an experienced Microsoft Dynamics 365 CRM / Power Platform Architect to design, implement, and optimize scalable CRM and Power Platform solutions tailored to business needs. The ideal candidate will work closely with stakeholders to align technology with organizational goals, leveraging their expertise in Dynamics 365 CRM, Power Apps, Power...
-
Abuja, FCT, Nigeria ITC Worldwide INC Full timeSystem Upgrades & Enhancements:Stay updated on the latest Dynamics CRM features and updates.Recommend and implement enhancements to improve user experience and efficiency.Test and validate new features, integrations, and system updates.Qualifications:Required Skills & Experience:Bachelor's degree in Information Technology, Business Administration, or a...
-
HubSpot CRM Marketing Analyst
4 weeks ago
Abuja, Nigeria ITC Worldwide INC Full timeJob Summary: The HubSpot CRM + Marketing Analyst is responsible for managing customer relationships using HubSpot CRM, while analyzing marketing data to support sales and marketing strategies. This role will focus on optimizing CRM workflows, tracking key marketing metrics, and providing actionable insights to drive lead generation, improve campaign...
-
Abuja, Nigeria ITC Worldwide INC Full timeJob Summary: The Business Development Executive is responsible for driving sales and business growth in the area of post-warranty support for Microsoft Dynamics 365 solutions. The role involves identifying and securing new business opportunities, nurturing existing client relationships, and working with cross-functional teams to deliver exceptional...
-
Abuja, FCT, Nigeria ITC Worldwide INC Full timeJob Summary:The Business Development Executive is responsible for driving sales and business growth in the area of post-warranty support for Microsoft Dynamics 365 solutions. The role involves identifying and securing new business opportunities, nurturing existing client relationships, and working with cross-functional teams to deliver exceptional...
-
Finance Associate
7 days ago
Abuja, Nigeria Hempawa Consult Full timeWe are seeking a Finance Associate to join our finance team. This role involves managing and reviewing financial data, assisting in the preparation of financial reports and budgets, overseeing loan portfolio performance, and supporting payroll processing. The ideal candidate should also handle general administrative tasks efficiently and ensure compliance...
-
Abuja, FCT, Nigeria ITC Worldwide INC Full timeJob DescriptionAs a Business Development Executive, you will be responsible for identifying new business opportunities, nurturing existing client relationships, and delivering exceptional post-warranty IT services for Microsoft Dynamics 365 solutions.Key Accountabilities:Develop and execute strategic business development plans to drive revenue growth and...
-
Abuja, FCT, Nigeria ITC Worldwide INC Full timeJob OverviewThe Business Development Executive is a crucial role in driving sales and business growth for post-warranty support services of Microsoft Dynamics 365 solutions.Key Responsibilities:Conduct in-depth market analysis to identify trends, opportunities, and key prospects in Microsoft Dynamics 365 post-warranty support services.Develop and implement...
-
Marketing and Public Relations Associate
1 day ago
Abuja, FCT, Nigeria Hempawa Consult Full timeAbout Hempawa ConsultHempawa Consult is a dynamic organization seeking a talented individual to drive its brand communications efforts. As a Brand Communications Associate, you will play a critical role in shaping the company's image and reputation.Your primary responsibility will be to develop and implement effective communication strategies that resonate...
-
IT Solutions Engineer
1 day ago
Abuja, FCT, Nigeria ITC Worldwide INC Full timeWe are seeking an IT Solutions Engineer to design and implement scalable business solutions tailored to our organizational goals. The ideal candidate will work closely with stakeholders to align technology with business objectives, leveraging their expertise in Dynamics 365 CRM, Power Apps, Power Automate, and Power BI.Responsibilities:Solution Architecture...
-
Brand Communications Associate
7 days ago
Abuja, Nigeria Hempawa Consult Full timeThe company is seeking a vibrant female Youth Corper who is highly active on social media, especially Twitter, to join as a Brand Communications Associate. The ideal candidate will bring creativity, enthusiasm, and digital savvy to the role. Responsibilities include: Conducting consumer and market research to inform brand communication strategies. Assisting...
-
Brand Communications Associate
1 day ago
Abuja, FCT, Nigeria Hempawa Consult Full timeThe company is seeking a vibrant female Youth Corper who is highly active on social media, especially Twitter, to join as a Brand Communications Associate. The ideal candidate will bring creativity, enthusiasm, and digital savvy to the role. Responsibilities include:Conducting consumer and market research to inform brand communication strategies.Assisting in...
-
Business Systems Architect
1 day ago
Abuja, FCT, Nigeria ITC Worldwide INC Full timeWe are seeking an experienced Business Systems Architect to design and implement scalable business solutions tailored to our organizational goals. The ideal candidate will work closely with stakeholders to align technology with business objectives, leveraging their expertise in Dynamics 365 CRM, Power Apps, Power Automate, and Power BI.Key...
-
Power Platform Technical Lead
1 day ago
Abuja, FCT, Nigeria ITC Worldwide INC Full timeAbout the RoleWe are looking for a highly skilled Power Platform Technical Lead to join our team at ITC Worldwide INC. As a key member of our team, you will be responsible for leading the design and implementation of scalable, flexible, and innovative CRM solutions using Microsoft Dynamics 365 and the Power Platform.Key Responsibilities:Architectural...