IT Support Officer

2 weeks ago


Victoria Island, Nigeria IBIC Holdings Full time

We are seeking an experienced IT Support to manage and optimize our IT systems across our multiple business units. This role is pivotal in ensuring smooth day-to-day technology operations, securing critical data, and supporting IT-related growth initiatives.

Key Responsibilities:
1. Technical Support: Provide hands-on support for software, hardware, and network issues; troubleshoot and resolve system malfunctions to maintain productivity and ensure smooth running of all networks, systems and devices.
2. Network and Security Management: Monitor, configure, and secure network infrastructure to protect against cyber threats and ensure data integrity. Oversee cybersecurity.
3. Data Management: Oversee data backup, storage, and recovery processes; maintain databases to ensure data availability and security.
4. System Maintenance and Upgrades: Conduct regular maintenance on IT systems, install necessary updates, and recommend system improvements.
5. User Training and Documentation: Train team members on IT policies, data security, fraud prevention and best practices; create and maintain documentation for IT systems and procedures.
6. Vendor and Asset Management: Collaborate with vendors for hardware and software purchases; manage IT assets inventory, ensuring cost-effective and reliable solutions.
7. Project Support: Assist all departments in the development and deployment of new technology projects, ensuring alignment with IBIC’s strategic goals.

Qualifications:
Experience: 1-3 years in IT support or help desk roles, preferably within a fast-paced, multi-unit organization.
Technical Proficiency: Knowledge of Windows and Mac operating systems, Microsoft Office Suite, and basic network troubleshooting.
Problem-Solving Skills: Strong analytical abilities, with a focus on efficiently resolving technical issues.
Communication Skills: Ability to clearly communicate technical information to non-technical users in a courteous and professional manner.



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