Sales Support Executive

7 hours ago


Lagos, Lagos, Nigeria Tuteria Limited Full time
Key Responsibilities

Customer Interaction and Support

Respond promptly to inquiries and messages across Meta platforms (Facebook, Instagram, WhatsApp, Messenger) to provide accurate program information.

Guide prospective learners through the enrollment process, explaining course benefits, certifications, and requirements.

Address customer concerns or complaints professionally, escalating issues as needed.

Sales Assistance

Collaborate with the sales team to implement sales strategies and achieve enrollment targets.

Follow up with leads generated from Meta channels to convert inquiries into enrollments.

Maintain an up-to-date understanding of all 18 courses, certifications, and program features to effectively communicate with potential learners.

Content and Campaign Collaboration

Work with the marketing team to create engaging content for Meta platforms, including promotional posts, stories, and ads targeting potential students.

Provide feedback on campaign performance based on customer interactions and market trends.

CRM Management

Update and maintain the Customer Relationship Management (CRM) system with detailed records of customer interactions, inquiries, and feedback.

Track and report on customer engagement metrics to identify trends and opportunities.

Program Support

Assist in organizing virtual program orientation sessions and webinars for prospective students.

Coordinate with the academic team to provide students with schedules, course materials, and certification details.

Market Research and Analysis

Monitor competitor activity and industry trends to identify
new opportunities and inform sales strategies.

Gather insights from customer feedback to improve the program's offerings and delivery.

Reporting and Insights

Prepare weekly and monthly reports on sales activities, enrollment progress, and customer engagement.

Provide actionable insights to improve the customer journey and enhance the program's overall success.

Qualifications
Education:
Bachelor's degree in Business Administration, Marketing, Communications, or a related field.

Experience:

2–3 years of experience in sales support, customer service, or a related role, preferably in education or healthcare.

Experience with Meta platforms (Facebook, Instagram, WhatsApp) for business purposes is highly desirable.

Skills:

Communication: Excellent written and verbal communication skills to effectively engage with diverse customer groups.

Tech-Savvy: Familiarity with Meta Business Suite, CRM tools (e.g., HubSpot, Salesforce), and other sales/marketing platforms.

Customer Focus: Strong interpersonal skills with a passion for delivering exceptional customer service.

Organization: Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

Sales Acumen: A results-orientated mindset with the ability to identify and capitalise on sales opportunities.

Preferred Attributes

Familiarity with healthcare training programs or e-learning platforms.

Knowledge of online course delivery models and certification processes.

Creativity in using meta channels to engage and convert leads.
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