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Sales Support Executive
1 month ago
Customer Interaction and Support
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Respond promptly to inquiries and messages across Meta platforms (Facebook, Instagram, WhatsApp, Messenger) to provide accurate program information.
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Guide prospective learners through the enrollment process, explaining course benefits, certifications, and requirements.
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Address customer concerns or complaints professionally, escalating issues as needed.
Sales Assistance
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Collaborate with the sales team to implement sales strategies and achieve enrollment targets.
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Follow up with leads generated from Meta channels to convert inquiries into enrollments.
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Maintain an up-to-date understanding of all 18 courses, certifications, and program features to effectively communicate with potential learners.
Content and Campaign Collaboration
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Work with the marketing team to create engaging content for Meta platforms, including promotional posts, stories, and ads targeting potential students.
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Provide feedback on campaign performance based on customer interactions and market trends.
CRM Management
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Update and maintain the Customer Relationship Management (CRM) system with detailed records of customer interactions, inquiries, and feedback.
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Track and report on customer engagement metrics to identify trends and opportunities.
Program Support
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Assist in organizing virtual program orientation sessions and webinars for prospective students.
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Coordinate with the academic team to provide students with schedules, course materials, and certification details.
Market Research and Analysis
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Monitor competitor activity and industry trends to identify
new opportunities and inform sales strategies.
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Gather insights from customer feedback to improve the program's offerings and delivery.
Reporting and Insights
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Prepare weekly and monthly reports on sales activities, enrollment progress, and customer engagement.
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Provide actionable insights to improve the customer journey and enhance the program's overall success.
Qualifications
Education:
Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
Experience:
2–3 years of experience in sales support, customer service, or a related role, preferably in education or healthcare.
Experience with Meta platforms (Facebook, Instagram, WhatsApp) for business purposes is highly desirable.
Skills:
Communication: Excellent written and verbal communication skills to effectively engage with diverse customer groups.
Tech-Savvy: Familiarity with Meta Business Suite, CRM tools (e.g., HubSpot, Salesforce), and other sales/marketing platforms.
Customer Focus: Strong interpersonal skills with a passion for delivering exceptional customer service.
Organization: Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Sales Acumen: A results-orientated mindset with the ability to identify and capitalise on sales opportunities.
Preferred Attributes
Familiarity with healthcare training programs or e-learning platforms.
Knowledge of online course delivery models and certification processes.
Creativity in using meta channels to engage and convert leads.
