Sales/Learning Support Advisor

1 week ago

Lagos, Lagos, Nigeria Tuteria Limited Full time
Job Overview:
The Sales/Learning Support Advisory is a key role at Tuteria Limited. This role is in charge of learning consultation, advisory, and revenue generation. The associate serves as the initial point of contact by interfacing between the clients and tutors through seamless client onboarding, interaction, followup, conversion, loyalty, and retention to ensure a satisfactory learning experience is achieved.

The main responsibilities include introducing the client to the diverse tutoring services, responding to the client's enquiries, learning expectations, tutor recommendations, budget negotiation, payment confirmation, conflict resolution, upselling, and crossselling. To achieve the daily deliverables, a close collaboration with the tutors' success, the customers' success, learning and design, marketing, and product teams is required for optimal user experience towards maximising learning solutions.

Key Responsibilities:
1. Client Acquisition/Account Assignment:
● Acquire and conrm client's request details.
● Prompt interaction with clients to manage leads acquired from Instagram, Facebook, X and WhatsApp
● Prompt response to clients' enquiries by calling them to initiate first contact to earn Tuteria trust.

2. Client Onboarding:
● Provide clients with information about Tuteria's private, group, online, and offline services.
● Consultation with clients and tutors to discuss learning expectations.
● Provide learning needs assistance and suggest insightful recommendations.
● Respond to customers' enquiries and complaints via phone calls, emails, and SMS/WhatsApp chats.
● Identifying and activating potential leads through cold calling.

3. Clients and tutors' interaction:
● Build and nurture Tuteria/tutors/clients' relationships for immediate and future tutoring needs recommendation.
● Confirmation of tutors' availability and interest in tutor job offers.
● Process clients' requests by matching them with qualified or interested tutors that meet the clients' unique expectations.
● Sharing tutors' profiles with clients for review.
● Grooming prospective clients from initial interaction to conversion.
● Sharing of tutoring job information with tutors via SMS/WhatsApp.

4. Clients' Engagement:
● Daily followup on clients on the 'Pending' list and persuading them to book lessons.
● identifying prospects and sorting clients into the 'Pending', 'Ready/Urgent', and 'Prospective' lists.
● Regular outreach/follow-up on 'prospective' clients to market/promote services, thereby driving sales.
● Intensive follow-up on the 'Ready' list to make payments and book lessons.
● Handle multiple clients' requests simultaneously to meet daily deliverables.
● Set a reminder for clients on the prospective list for timely follow up.

5. Sales and Conversion:
● Negotiate with clients and tutors for the best bargain.
● Convince clients to make payments to secure slots with preferred tutors.
● Offer discounts to boost sales.
● Promote a term payment plan to encourage multiple months of payment.
● Exchange of payment information with clients via email or e-message.
● Confirmation of payment.
● Follow up on the clients with reverse payment issues to re-initiate payment.

6. Followup and Conflict Resolution:
● Exchange of contact details between clients and tutors.
● Advise clients on the need for separate/specialized tutors, if required
● Assist clients in troubleshooting challenges and finding solutions within
the platform.
● Provide feedback to the product team on common issues and user pain
points for continuous improvement.
● Manage communication issues to prevent escalations and refunds.

7. Sales Booking and Reporting:
● Maintain an accurate record of clients' requests and interactions.
● Document clients' request history and sales journey
● Daily, weekly, monthly, quarterly, and annual sales reporting.

8. Productivity and Collaboration:
● Work closely with the support team to address technical or productrelated issues promptly.
● Refer to the Tutors Success Team for tutor suggestions and proles review/approval.
● Refer to the Learning and Design Team for curriculum development teaching aids and learning resources.
● Interact with the marketing team to assist with marketing campaigns and promotions towards lead acquisition and revenue growth.
● Engage in inter-team meetings to monitor ads and lead generation.

Qualications:
● Bachelor's degree in a relevant field (Education, Sales & Marketing, Business Administration).
● 2+ years of experience in Sales, Customer Experience/Support. EdTech industry experience is an added advantage
● Strong communication and relationship-management skills.
● Ability to manage multiple client accounts and prioritise tasks effectively.
● Familiarity with CRM software (e.g., Zoho, Salesforce, HubSpot)
● An innovative, result-driven mindset with a passion for enhancing clients' satisfaction and loyalty

Preferred Skills:
● Experience with educational technology platforms or products.
● Experience with a fast-paced work environment.
● Knowledge of sales, business development, data analytics, and reporting to assess clients' engagement and retention.
● Familiarity with educational standards and school operations.
● Beginner/Mid proficiency on Microsoft Excel, Microsoft Word, and Microsoft PowerPoint, Google Sheets, and Zoho tools.

What We Offer:
● Opportunity to work in a fast-growing EdTech company with a mission to transform education.
● Training programs and career growth opportunities.
● Collaborative work environment and supportive team culture

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