Customer Lifecycle Management Manager
1 month ago
Job Description: Customer Lifecycle Management Manager
Position: Customer Lifecycle Management (CLM) Manager
Location: Ikeja, Lagos
Job Summary:
We are seeking a highly motivated and strategic Customer Lifecycle Management (CLM)Manager to lead efforts in optimizing the entire customer journey. This role focuses on driving customer engagement, satisfaction, retention, and growth by understanding customer behaviour and designing effective touchpoints across their lifecycle. The CLM Manager will collaborate cross-functionally with Marketing, Sales, Customer Success, and Product teams to deliver exceptional customer experiences and unlock value at every stage of the journey.
Key Responsibilities:
Customer Journey Mapping: Develop, analyse, and optimize customer journey maps to identify friction points and improvement opportunities.
Lifecycle Campaign Management: Design and execute targeted campaigns to engage customers at each lifecycle stage (onboarding, adoption, retention, churn prevention, and reactivation).
Retention & Growth Strategies: Implement proactive strategies to reduce churn increase customer retention, and identify upsell/cross-sell opportunities.
Data Analysis & Insights: Track customer metrics (e.g., NPS, churn rate, LTV, engagement) and provide actionable insights for continuous improvement.
Segmentation & Personalization: Build customer segments and deploy personalized experiences based on behaviour, usage patterns, and demographics.
Cross-functional Collaboration: Work with Marketing, Product, and Customer Successteams to align messaging, develop initiatives, and ensure a seamless customer experience.
Customer Feedback Integration: Incorporate customer feedback into product andservice improvements, collaborating with relevant departments to resolve pain points.
Technology & Tools: Leverage CRM platforms, marketing automation tools, and customer data platforms (CDPs) to deliver seamless and scalable CLM strategies.
Reporting & Metrics: Develop dashboards and reporting frameworks to monitor KPIsand demonstrate the impact of lifecycle initiatives to stakeholders.
Skills & Competencies:
Strong analytical skills with experience in data interpretation and insights generation.
Proficiency in CRM tools (e.g., Salesforce, HubSpot) and marketing automation platforms (e.g., Marketo, Braze).
Excellent project management skills and attention to detail.o Exceptional communication and interpersonal skills with a customer-firstmindset.
Ability to work cross-functionally in a fast-paced environment.
Knowledge of customer segmentation, loyalty programs, and retention strategies.
Qualifications:
Education: Bachelor’s degree in Business, Marketing, Data Analytics, or a related field(MBA is a plus).
Experience: 5+ years of experience in customer lifecycle management, customer success, marketing, or CRM management.
Proven track record of developing and executing successful lifecycle campaigns.
-
Customer Lifecycle Optimization Lead
4 weeks ago
Ikeja, Lagos, Nigeria Ascentech Service Limited Full timeCustomer Lifecycle Management ManagerJob Summary:Ascentech Service Limited is seeking a highly skilled Customer Lifecycle Management Manager to lead efforts in optimizing the entire customer journey. This role focuses on driving customer engagement, satisfaction, retention, and growth by understanding customer behavior and designing effective touchpoints...
-
Customer Journey Strategist
2 weeks ago
Ikeja, Lagos, Nigeria Ascentech Service Limited Full timeAs a key member of Ascentech Service Limited, the Customer Lifecycle Management Manager will play a pivotal role in optimizing the entire customer journey. This strategic position involves driving customer engagement, satisfaction, retention, and growth by understanding customer behavior and designing effective touchpoints across their lifecycle.The ideal...
-
Customer Experience Strategist
18 hours ago
Ikeja, Lagos, Nigeria Ascentech Service Limited Full timeWe are seeking a seasoned Customer Lifecycle Management Manager to lead our efforts in optimizing the entire customer journey. This role focuses on driving customer engagement, satisfaction, retention, and growth by understanding customer behavior and designing effective touchpoints across their lifecycle.About the RoleThe CLM Manager will collaborate...
-
IT Manager
1 month ago
Ikeja, Nigeria Ascentech Service Limited Full timeJob Title: IT Manager Location: Lagos Salary Budget: 350k to 400k net Position Overview: We are seeking an experienced IT Manager to oversee and manage our organization's information technology systems and infrastructure. The ideal candidate will be responsible for ensuring the efficiency and security of our IT operations, as well as leading initiatives to...
-
IT Manager
4 weeks ago
Ikeja, Lagos, Nigeria Ascentech Service Limited Full timeJob Title: IT ManagerLocation: LagosSalary Budget: 350k to 400k netAs a key member of our team at Ascentech Service Limited, we are seeking an experienced IT Manager to oversee and manage our organization's information technology systems and infrastructure.The ideal candidate will be responsible for ensuring the efficiency and security of our IT operations,...
-
Telecom Project Manager
2 weeks ago
Ikeja, Lagos, Nigeria Timeless Telecom Full timeAbout Timeless TelecomWe are a leading telecommunications company dedicated to providing innovative communication solutions. Our team of industry experts works together to drive the future of telecommunications.Job OverviewWe are seeking an experienced and results-driven Project Manager to oversee and manage complex projects within our telecommunications...
-
Telecom Project Manager
3 months ago
Ikeja, Nigeria Timeless Telecom Full timeAbout the Company: Timeless Telecoms is a leading telecommunications company dedicated to providing innovative communication solutions. We are committed to delivering high-quality services and maintaining a robust network infrastructure. Our team is composed of industry experts who work together to drive the future of telecommunications. Job Overview: We...
-
Customer Service Representative
3 months ago
Ikeja, Nigeria PRUVIA INTEGRATED LIMITED Full timeJob Title: Customer Experience Executive Location: Ikeja, Lagos Job Type: Full Time Job Summary: We are seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and...
-
Customer Service Ambassador
4 weeks ago
Ikeja, Lagos, Nigeria Mummy Delicious Food Services Full timeMummy Delicious Food Services Customer Service RepresentativeWe are seeking a skilled and patient Customer Service Representative to join our team at Mummy Delicious Food Services. As a key member of our customer-facing team, you will be responsible for managing customer inquiries and complaints, processing orders and modifications, and escalating issues...
-
Customer Service Executive
2 months ago
Ikeja, Nigeria PRUVIA INTEGRATED LIMITED Full timeWe are seeking a motivated and detail-oriented Customer Service Executive to join our dynamic team. The ideal candidate will be computer-savvy, proficient in software applications such as Corel Draw and MS Suite, and experienced in email marketing and social media management. This role is essential in ensuring our customers receive top-notch service and...
-
Customer Service Representative
4 weeks ago
Ikeja, Lagos, Nigeria PRUVIA INTEGRATED LIMITED Full timeCustomer Service ExecutiveWe are seeking a highly motivated and detail-oriented Customer Service Executive to join our dynamic team at Pruvia Integrated Limited. The ideal candidate will be computer-savvy, proficient in software applications such as Corel Draw and MS Suite, and experienced in email marketing and social media management.Key...
-
Customer Service Liaison
2 weeks ago
Ikeja, Lagos, Nigeria PRUVIA INTEGRATED LIMITED Full timeAt PRUVIA INTEGRATED LIMITED, we are seeking a skilled Customer Service Liaison to provide top-notch support to our customers. The ideal candidate will possess excellent communication skills, be proficient in software applications such as Corel Draw and MS Suite, and have experience in email marketing and social media management.The key responsibilities of...
-
Customer Experience Associate
4 weeks ago
Ikeja, Lagos, Nigeria PRUVIA INTEGRATED LIMITED Full timeJob Title: Customer Experience ExecutiveLocation: Ikeja, LagosJob Type: Full TimeJob Summary:We are seeking a dedicated and customer-focused professional to provide exceptional service and support to our customers. As a Customer Experience Executive, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring...
-
Customer Service Representative
2 months ago
Ikeja, Nigeria Mummy Delicious Food Services Full timeWe are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
-
Customer Service Liaison
3 weeks ago
Ikeja, Lagos, Nigeria Whoosh NG Full timeWe are currently seeking a skilled Customer Service Specialist with core competencies in:Communication, Decision-Making and Crisis Management, and Multitasking.The ideal candidate should reside in the Ikeja, Oshodi, Ojota, Ogudu, Ogba, or Magodo areas and possess excellent communication skills to effectively interact with clients.At Whoosh NG, we value...
-
Customer Service Liaison
2 weeks ago
Ikeja, Lagos, Nigeria Mummy Delicious Food Services Full timeAbout the Role:Mummy Delicious Food Services is looking for a skilled Customer Service Representative to manage customer queries and complaints across various communication channels.Key Responsibilities:Process orders and modifications efficientlyEvaluate and escalate customer complaintsRespond to customer inquiries in a timely and professional mannerWork...
-
Customer Service Ambassador
4 days ago
Ikeja, Lagos, Nigeria Whoosh NG Full timeWe are seeking a Customer Service Specialist to join our team at Whoosh NG. This role involves core competences in:• Effective Communication• Strategic Decision-Making and Crisis Management• MultitaskingJob OverviewThis is an exciting opportunity for a customer-focused individual to provide exceptional service to clients, resolve issues efficiently,...
-
Customer Relationship Officer
2 months ago
IKEJA, Nigeria NSIA INSURANCE LIMITED Full time- Develop an effective strategy to attract clients - Profile the risk of clients and proffer solutions - Book for presentations with organizations -prepare weekly and monthly report for appraisal. -Manage customers record ands account to avoid lapse -Assist clients in processing insurance claims - Provide various insurance plans tp meet the needs of...
-
Loan Portfolio Manager
2 weeks ago
Ikeja, Lagos, Nigeria VICTORY EMPOWERMENT CENTRE Full timeJob Title: Loan Portfolio ManagerVICTORY EMPOWERMENT CENTRE is seeking a skilled Loan Portfolio Manager to oversee loan recoveries, ensure proper KYC verification, and deliver exceptional customer service. The ideal candidate will possess strong communication skills, a target-oriented mindset, and experience in customer service and relationship...
-
Customer Service Liaison
4 weeks ago
Ikeja, Lagos, Nigeria NSIA INSURANCE LIMITED Full timeKey ResponsibilitiesDevelop a strategic approach to attract and retain clients.Profile clients to identify potential risks and provide tailored solutions.Arrange presentations with organizations to showcase our services.Prepare regular reports to track performance and identify areas for improvement.Manage customer records and accounts to prevent...