User Experience Research Manager

3 weeks ago


Ikeja, Nigeria Transsion Holding Full time

ABOUT THE JOB

As insight manager, you will make user life better by transforming their needs in business solutions which will generate preference and gains for the company.
You will be able to become the voice of the users by gathering key Insights and tracking our products performance across the markets in order to help key stakeholders to take better decisions and guide business strategies.
You should be able to transform complex concepts and data from diverse sources into clear and accessible communication, combining both quantitative and qualitative findings, also integrating this information with business strategy.
Furthermore, you can build local capabilities from insight and recommendations generated to promote business growth for mobile internet department.
The role will report to User Insights lead and will work closely to define the Africa Insights & Analytics strategy.

RESPONSIBILITIES

MONITOR AND BE IN ADVANCE OF MARKET MOVEMENTS
1. Build research framework and process for different mobile products considering local practice.
2. Bring relevant and crucial knowledge about our users finding opportunities to win on markets where we play, provide in-depth analysis of the market, our industry and competitors.
3. Develop benchmarks for communication, launches, business problems that will help markets to find synergies.
4. Support in the development of analytically rich solutions and implementation of emerging tools that help to diagnose problems and anticipate what could be improved moving forward.


CREATE A LOCAL USER MINDSET
1. Be perceived as excellence in users and market understanding.
2. Synthesize multiple sources of user feedback, user data, and operational metrics to transform data into actionable recommendations that make real impact.
3. Standardize key researches/ process (product test, UX, communication) and outputs.
4. Develop and accelerate NPS System maturity by closely collaborating with business teams on an on-going basis.
5. Understand current and potential opportunities for product and image.
6. Recommend marketing targets according to historical data and support digital teams on media return understanding.
7. Lead regional reporting to democratize insights that enable the organization to gain deeper understanding of user needs & irritants.

QUALIFICATION

1. Strong analytical capability and problem solving skills able to connect different sources of information to drive powerful insights, including but not limited to market information, industry highlights, primary research and product data.
2. Experienced in leading, designing and executing end-to-end user research projects, and interpreting a mix of qualitative and quantitative data, encompassing all phases of research along the product’s life cycle continuum, including U&A, segmentation, UX study, NPS and product lifecycle management activities.
3. Experienced in analyzing and interpreting a mix of qualitative and quantitative data
4. Understand mobile internet business, such as mobile gaming, social, content, tools, etc.
5. 5+ years working experience in UX research and design, Market Research, Digital Experience, Data Analysis and Project Management.
6. 4 years + work experience in mobile internet products.
7. 3 years+ work experience with a market research/data analytics agency (e.g. Kantar, Ipsos, Nielsen, etc.)
8. 3 years+ experience with UX design software like Figma, Sketch, Adobe XD, etc.
9. Excellent presentation and communication skills.
10.Solid interpersonal skills; demonstrated ability to work with a multi-national team, and lead through influence to create alignment.
11. Ability to manage external agencies.
12.Bachelor´s degree is required preferably in Marketing, psychology, industry design or engineering. MBA is a plus.

MUST HAVE
1. Working knowledge of data mining, and advanced statistical methods.
2. Hands-on experience with statistic analysis software e.g SPSS, Excel, Adobe Analytics.
3. Proficiency in at least one data visualization tool such as Power BI and Tableau.
4. Familiar with customer experience & feedback platforms, e.g. Qualtrics / Medallia, Survey Monkey, Lark



  • Ikeja, Lagos, Nigeria Whoosh NG Full time

    About Whoosh NG">At Whoosh NG, we are dedicated to innovation and excellence in all aspects of our business.Our company culture values teamwork, creativity, and continuous learning.We are seeking a talented User Experience Expansion Specialist to join our team.The ideal candidate will have experience in designing and managing marketing campaigns across...


  • Ikeja, Nigeria Whoosh NG Full time

    As our Growth and User Acquisition Specialist , you’ll be at the forefront of expanding our reach and impact by: 1. Growth Strategy Development and Implementation Crafting and executing growth strategies to drive user acquisition, engagement, and retention. Exploring and prioritizing new opportunities in customer segments, channels, and markets. Launching...


  • Ikeja, Nigeria LUGAD Group Full time

    The Business Development Manager at VAAD is responsible for identifying new business opportunities, developing strategic partnerships, and expanding the company’s market reach. Key Responsibilities: • Identify New Business Opportunities: • Establish strong partnerships with OOH media providers. • Onboard foreign and local media buyers and...


  • Ikeja, Lagos, Nigeria Xolani Health Full time

    Job Description:At Xolani Health, we are seeking a highly motivated Client Relationship Manager to join our team. As a key member of our development team, you will be responsible for building and maintaining strong relationships with our clients. Your primary focus will be on gathering client feedback, identifying pain points, and communicating insights to...


  • Ikeja, Lagos, Nigeria Whoosh NG Full time

    Why Join Whoosh NG?">We offer a dynamic and innovative work environment that fosters creativity, collaboration, and continuous learning.As a Market Impact Director, you will play a critical role in driving business growth and expansion.The ideal candidate will have experience in interpreting user data to uncover behavior, preferences, and trends.Market...


  • Ikeja, Nigeria Whoosh NG Full time

    Digital Marketing Strategist Key Responsibilities: - Develop Digital Marketing Strategies - Conduct market research, competitor analysis, and customer insights to identify opportunities and trends in the digital landscape. Use data to inform decision-making and optimize campaigns. - Define and refine target audience segments based on demographics,...

  • Web Designer/Manager

    3 weeks ago


    Ikeja, Nigeria Kaego Full time

    We are looking for a web designer/manager who will manage, maintain and scale our company’s website. This role ensures that the website is kept up-to-date, user-friendly, and optimized for search engines and conversion in alignment with the company’s overall goal and vision. The ideal candidate will have a strong background in web development, design,...


  • Ikeja, Lagos, Nigeria Xolani Health Full time

    Xolani Health is looking for a skilled Business Support/Developer to join our team.This role involves acting as a liaison between our clients and development team, gathering feedback and communicating insights to enhance our platform's user experience.You'll work closely with developers to prioritize and implement client-requested features, providing...


  • Ikeja, Lagos, Nigeria Pruvia Integrated Limited Full time

    We are looking for an Information Technology Support Manager to join Privia Integrated Limited. This role requires a skilled professional with a strong technical background in IT systems and networks.Main Responsibilities:Ensure the smooth operation of our ICT infrastructure, including servers, networks, and peripherals.Develop and implement effective...


  • Ikeja, Lagos, Nigeria Ralinyce Resources and Services Limited Full time

    Key ResponsibilitiesDevelop and maintain comprehensive marketing reports to track key performance indicators (KPIs).Analyze data to identify areas of improvement and recommend strategies to enhance marketing campaigns.Collaborate with cross-functional teams to ensure alignment and effective communication of marketing strategies and results.Required Skills...


  • Ikeja, Lagos, Nigeria Pruvia Integrated Limited Full time

    About the RoleWe are seeking a skilled ICT Officer to join our team at Privia Integrated Limited. The ideal candidate will have a strong background in information technology, with expertise in computer systems, networks, and software applications.Key ResponsibilitiesICT Infrastructure Management: Design, implement, and maintain ICT infrastructure, including...


  • Ikeja, Nigeria Kitchessence Full time

    We seek a talented and creative content manager to join our team at Kitchessence. As a content manager, you will play a crucial role in developing and executing our content strategy across digital platforms — that aligns with our company’s vision and resonate with our target audience. You will also collaborate with cross-functional teams, lead content...


  • Ikeja, Nigeria Xolani Health Full time

    We're seeking a skilled Business Support/Developer to act as a liaison between our clients and development team. You will gather client feedback, identify pain points, and communicate insights to enhance our platform's user experience. Your technical expertise will enable you to collaborate with the development team to implement solutions, ensuring our...

  • SEO Specialist

    3 weeks ago


    IKEJA, Nigeria Betfigo Full time

    • Conduct research on keywords, competition, and target audience to create effective SEO strategies. • Optimize website structure, content, and meta tags to improve search engine rankings. • Analyze website traffic, user behavior, and conversion rates to enhance SEO performance. • Monitor, report, and interpret SEO metrics using tools like Google...


  • Ikeja, Lagos, Nigeria Whoosh NG Full time

    Job DescriptionAt Whoosh NG, we're seeking a seasoned Digital Marketing Strategist to lead our digital marketing efforts. The ideal candidate will have a strong background in developing and executing comprehensive digital marketing strategies.Key Responsibilities:- Develop and implement data-driven digital marketing strategies to drive business growth and...


  • Ikeja, Lagos, Nigeria Whoosh NG Full time

    Job SummaryWe are looking for a highly skilled Marketing Solutions Expert to join our team at Whoosh NG. The ideal candidate will have a deep understanding of digital marketing principles and a proven ability to develop and execute effective marketing strategies.Key Responsibilities:- Develop and implement comprehensive marketing strategies to drive business...

  • Digital-Marketing.

    3 weeks ago


    Ikeja, Nigeria ILotbet Full time

    Job Summary We are looking to hire a suitable candidate with verse experience in conducting market research, updating databases, writing content for the company, managing social media sites and running ads and campaigns. Responsibilities: Manage social media accounts and social media activities, ensuring that all pictures, audio, and videos to be...


  • Ikeja, Lagos, Nigeria ILotbet Full time

    Job SummaryWe are seeking a highly skilled and experienced digital marketing professional to join our team at ILotbet. The ideal candidate will have a proven track record in conducting market research, updating databases, creating engaging content, managing social media platforms, and running successful advertising campaigns.Key Responsibilities:Manage and...

  • Graphic Designer

    2 weeks ago


    Ikeja, Nigeria Betfigo Full time

    Location: Ikeja, Lagos Work Mode: Full-time Job Description: We are seeking a talented and creative Graphic Designer to join our team in Ikeja, Lagos. The ideal candidate will have a strong background in graphic design, with experience creating visually compelling content for digital platforms. A keen eye for design, knowledge of UI principles, and...


  • Ikeja, Lagos, Nigeria Xolani Health Full time

    Job Overview:Xolani Health seeks a skilled Business Liaison Specialist to serve as a liaison between clients and our development team. The successful candidate will gather client feedback, identify pain points, and communicate insights to enhance our platform's user experience.Key Responsibilities:- Client Liaison: Build strong relationships with clients to...