Telecommunications Operations Manager
3 weeks ago
Are you a seasoned professional seeking a challenging role in telecommunications management? JIREH TECHNOLOGIES LIMITED invites applications for the position of Telecommunications Operations Manager, located in Lagos, Nigeria.
About UsJIREH TECHNOLOGIES LIMITED is a leading provider of innovative telecommunications solutions. Our team is dedicated to delivering exceptional customer experiences and driving business growth through strategic operations management.
Job SummaryWe seek an experienced Telecommunications Operations Manager to oversee our telecommunications operations in Nigeria. The successful candidate will be responsible for developing and implementing regional business plans to achieve revenue targets, analyzing market trends and customer needs, and ensuring high-quality customer service and network quality.
Key Responsibilities:- Develop and implement regional business plans to achieve revenue targets and drive business growth;
- Analyze market trends, competitor activity, and customer needs to inform strategic decisions;
- Oversee regional network operations, maintenance, and upgrades to ensure optimal network performance;
- Ensure high-quality customer service and resolve escalated issues through effective issue resolution processes;
- Manage regional teams, including sales, customer service, and technical staff to promote collaboration and efficiency;
- Drive sales growth through new business development and existing customer relationships through targeted sales strategies;
- Monitor network performance, identify areas for improvement, and implement corrective actions to maintain network quality;
- Manage regional budgets, forecasting, and financial reporting to ensure accurate financial management.
- Bachelor's degree in Business Administration, Telecommunications, or related field;
- Minimum 10 years of experience in telecommunications operations management with a proven track record of driving business growth and improving customer satisfaction;
- Strong leadership, communication, and analytical skills to effectively manage regional teams and make informed strategic decisions;
- Familiarity with telecommunications technologies and regulatory frameworks to ensure compliance and network quality;
- Industry certifications (e.g., ITIL, PMP) to demonstrate expertise and commitment to excellence.
- Competitive salary: ₦12,000,000 - ₦18,000,000 per annum, commensurate with experience;
- Opportunities for career growth and professional development through training and mentorship programs;
- A collaborative and dynamic work environment that fosters innovation and teamwork.
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