Hotel Operations Manager
2 weeks ago
Overview:
• As a Hotel Operations Manager, you will oversee the day-to-day operations of the hotel, ensuring smooth and efficient functioning across all departments. Your primary goal is to enhance guest satisfaction and optimize operational processes to maximize revenue and profitability.
Responsibilities:
• Leadership and Team Management:
• Provide leadership and direction to department heads and staff.
• Foster a positive work environment conducive to teamwork and productivity.
• Conduct regular staff meetings and training sessions to ensure high standards of service.
Guest Experience Management:
• Maintain high standards of guest service by addressing guest concerns and resolving issues promptly.
• Implement guest feedback mechanisms to continuously improve guest satisfaction.
• Ensure all guest-facing areas are well-maintained and adhere to brand standards.
Operational Efficiency:
• Develop and implement operational policies and procedures to streamline processes and improve efficiency.
• Monitor key performance indicators (KPIs) related to occupancy, revenue, and guest satisfaction, and take corrective action as needed.
• Collaborate with department heads to develop and manage budgets, controlling costs while maintaining quality standards.
Quality Assurance:
• Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness and maintenance standards are met.
• Implement quality assurance programs to uphold brand standards and regulatory requirements.
Sales and Revenue Management:
• Work closely with the sales and marketing team to develop strategies to increase revenue and occupancy.
• Monitor market trends and competition to identify opportunities for revenue growth.
• Optimize room rates and inventory management strategies to maximize revenue.
Health and Safety Compliance:
• Ensure compliance with health, safety, and security regulations and standards.
• Implement and oversee emergency response procedures and crisis management protocols.
• Conduct regular training sessions for staff on health and safety protocols.
Requirements:
• Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred).
• Proven experience in hotel management or operations management, with a track record of success in achieving operational and financial goals.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
• Excellent communication skills, both verbal and written.
• Proficiency in hotel management software and Microsoft Office suite.
• Strong problem-solving abilities and attention to detail.
• Flexibility to work irregular hours, including evenings, weekends, and holidays, as needed.
-
Hotel Operations Supervisor
2 weeks ago
Lagos, Nigeria HRPS Full timeJob Summary: • As a Hotel Operations Supervisor, you will oversee and coordinate various operational aspects within the hotel environment to ensure seamless guest experiences. Your role involves supervising staff, managing daily operations, and maintaining high standards of service quality and efficiency. Responsibilities: Staff Supervision: • Lead,...
-
Hotel Manager
2 weeks ago
Lagos, Nigeria HRPS Full timeJob Overview: • As a hotel manager, you will oversee all aspects of the hotel's operations to ensure the highest level of guest satisfaction, profitability, and compliance with company standards and policies. You will be responsible for managing staff, maintaining facilities, maximizing revenue, and delivering exceptional customer service. Key...
-
Hotel Manager
Found in: beBee S NG - 3 weeks ago
Lagos, Nigeria Precious Aurum Integrated Services PAIS Full timeAbout the role We are seeking a dynamic and experienced Hotel Manager to oversee the day-to-day operations of our hotel. The ideal candidate will be a hands-on leader with a passion for hospitality and a proven track record of delivering exceptional guest experiences.Responsibilities Oversee day-to-day hotel operations, including front desk, housekeeping,...
-
Hotel Manager
Found in: beBee S NG - 3 weeks ago
Lagos, Nigeria E-direct.ng Essential Nigeria Limited Full timeResponsibilities: Managing all hotel operations, including front desk, housekeeping, food and beverage, maintenance, and guest services. The Hotel Manager will develop and implement strategic plans to achieve revenue targets, optimize occupancy rates, and enhance profitability. Recruiting, training, supervising, and motivating hotel staff to ensure high...
-
Hotel Manager
Found in: beBee jobs NG - 1 week ago
Lagos, Lagos, Nigeria E-direct Essential Nigeria Limited Full timeResponsibilities:Managing all hotel operations, including front desk, housekeeping, food and beverage, maintenance, and guest services. The Hotel Manager will develop and implement strategic plans to achieve revenue targets, optimize occupancy rates, and enhance profitability. Recruiting, training, supervising, and motivating hotel staff to ensure high...
-
General Manager
Found in: beBee S NG - 3 weeks ago
Lagos, Nigeria Blu Atlantic Hotel Full timeResponsibilities: You will be expected to already have experience in this area with extensive knowledge of running a hotel, room sales and room rates.An understanding of scale and standards are required, as well as cost effectiveness being key for this role.Oversee the operations of the hotel, and provide professional advisory and executive support.You must...
-
General Manager
Found in: beBee S NG - 4 weeks ago
Lagos, Nigeria Blu Atlantic Hotel Full timeJob DescriptionYou will be expected to already have experience in this area with extensive knowledge of running a hotel, room sales and room rates.An understanding of scale and standards are required, as well as cost effectiveness being key for this role.Oversee the operations of the hotel, and provide professional advisory and executive support.You must...
-
Night Manager
Found in: beBee S NG - 2 weeks ago
Lagos, Nigeria Hotel Consulting Group Full timeABOUT THE COMPANYHotel Consulting Group Corporation is a leading consultancy firm specializing in providing comprehensive solutions for the hospitality industry across Africa. With a team of seasoned professionals boasting decades of experience in hotel management, operations, marketing, and finance, we offer unparalleled expertise to hotel owners,...
-
Marketing Manager
Found in: beBee S NG - 2 weeks ago
Lagos, Nigeria Hotel Consulting Group Full timeABOUT THE COMPANYHotel Consulting Group Corporation is a leading consultancy firm specializing in providing comprehensive solutions for the hospitality industry across Africa. With a team of seasoned professionals boasting decades of experience in hotel management, operations, marketing, and finance, we offer unparalleled expertise to hotel owners,...
-
Night Manager
Found in: beBee jobs NG - 2 weeks ago
Lagos, Lagos, Nigeria Hotel Consulting Group Full timeABOUT THE COMPANYHotel Consulting Group Corporation is a leading consultancy firm specializing in providing comprehensive solutions for the hospitality industry across Africa. With a team of seasoned professionals boasting decades of experience in hotel management, operations, marketing, and finance, we offer unparalleled expertise to hotel owners,...
-
Marketing Manager
Found in: beBee jobs NG - 2 weeks ago
Lagos, Lagos, Nigeria Hotel Consulting Group Full timeABOUT THE COMPANYHotel Consulting Group Corporation is a leading consultancy firm specializing in providing comprehensive solutions for the hospitality industry across Africa. With a team of seasoned professionals boasting decades of experience in hotel management, operations, marketing, and finance, we offer unparalleled expertise to hotel owners,...
-
Front Office Manager
Found in: beBee S NG - 1 week ago
Lagos, Nigeria Hotel Consulting Group Full timeABOUT THE COMPANYHotel Consulting Group Corporation is a leading consultancy firm specializing in providing comprehensive solutions for the hospitality industry across Africa. With a team of seasoned professionals boasting decades of experience in hotel management, operations, marketing, and finance, we offer unparalleled expertise to hotel owners,...
-
Human Resources Manager
Found in: beBee S NG - 2 weeks ago
Lagos, Nigeria Hotel Consulting Group Full timeABOUT THE COMPANYHotel Consulting Group Corporation is a leading consultancy firm specializing in providing comprehensive solutions for the hospitality industry across Africa. With a team of seasoned professionals boasting decades of experience in hotel management, operations, marketing, and finance, we offer unparalleled expertise to hotel owners,...
-
Hotel Supervisor
2 weeks ago
Lagos, Nigeria HRPS Full timeJob Overview: • As a Hotel Supervisor, you will be responsible for overseeing the day-to-day operations of the hotel to ensure exceptional guest experiences and smooth functioning of all departments. Your duties and responsibilities may include: Guest Services Management: • Ensuring high levels of customer satisfaction by addressing guest concerns and...
-
Front Office Manager
Found in: beBee jobs NG - 1 week ago
Lagos, Lagos, Nigeria Hotel Consulting Group Full timeABOUT THE COMPANYHotel Consulting Group Corporation is a leading consultancy firm specializing in providing comprehensive solutions for the hospitality industry across Africa. With a team of seasoned professionals boasting decades of experience in hotel management, operations, marketing, and finance, we offer unparalleled expertise to hotel owners,...
-
Food and Beverages Manager
Found in: beBee jobs NG - 1 week ago
Lagos, Lagos, Nigeria Hotel Consulting Group Full timeABOUT THE COMPANYHotel Consulting Group Corporation is a leading consultancy firm specializing in providing comprehensive solutions for the hospitality industry across Africa. With a team of seasoned professionals boasting decades of experience in hotel management, operations, marketing, and finance, we offer unparalleled expertise to hotel owners,...
-
Hotel Supervisor
Found in: beBee S NG - 3 weeks ago
Lagos, Nigeria ADIG Full timeResponsibilities: Supervise and coordinate activities of approximately 15 staff members. Provide training, guidance, and performance feedback.Ensure prompt and courteous service to guests. Oversee check-in and check-out process. Monitor guest satisfaction and address issues promptly.Maintain cleanliness, maintenance, and appearance of hotel facilities....
-
Human Resources Manager
Found in: beBee jobs NG - 2 weeks ago
Lagos, Lagos, Nigeria Hotel Consulting Group Full timeABOUT THE COMPANYHotel Consulting Group Corporation is a leading consultancy firm specializing in providing comprehensive solutions for the hospitality industry across Africa. With a team of seasoned professionals boasting decades of experience in hotel management, operations, marketing, and finance, we offer unparalleled expertise to hotel owners,...
-
Hotel Supervisor
Found in: beBee S NG - 2 weeks ago
Lagos, Nigeria HRonwheels Full timeResponsibilities: Supervise and coordinate daily activities of hotel staff across various departments, including but not limited to front desk, housekeeping and maintenance. Monitor and ensure adherence to hotel policies, procedures, and standards to maintain a safe, clean, and comfortable environment for guests and employees.Keep a close eye on every...
-
Hotel Supervisor
Found in: beBee jobs NG - 2 weeks ago
Lagos, Lagos, Nigeria HRonwheels Full timeResponsibilities:Supervise and coordinate daily activities of hotel staff across various departments, including but not limited to front desk, housekeeping and maintenance. Monitor and ensure adherence to hotel policies, procedures, and standards to maintain a safe, clean, and comfortable environment for guests and employees.Keep a close eye on every aspect...
