Verification Process Lead

5 days ago

Lagos, Lagos, Nigeria Pivotage Consulting Full time

The Verification Process Lead at Pivotage Consulting is a key role that requires strong leadership and technical skills to oversee the entire verification process within the organization.

Responsibilities:

  • Oversee daily verification operations, ensuring accuracy, efficiency, and compliance with company standards and regulatory requirements.
  • Implement, monitor, and continuously improve verification protocols with emphasis on innovative ways to enhance accuracy, speed, and efficiency.
  • Develop and improve verification processes to enhance accuracy, speed, and reliability.
  • Manage verification workflows, assign tasks to team members, and ensure timely completion of all verification requests.
  • Regularly review verification cases and reports for accuracy and compliance.
  • Lead, train, and mentor the verification team, fostering a high-performance work environment.
  • Conduct regular performance evaluations and provide constructive feedback to enhance team members' skills.
  • Ensure proper staffing and resource allocation to meet verification demands and deadlines.
  • Foster teamwork and collaboration within the department and with other business units.
  • Ensure all verification processes adhere to legal, regulatory, and internal policy requirements.
  • Stay updated on relevant laws, regulations, and industry standards, ensuring the company's verification processes remain compliant.
  • Identify and mitigate risks associated with verification processes, such as data breaches or inaccurate verifications.
  • Work with the compliance and legal teams to ensure any risks related to verification are addressed promptly.
  • Prepare and present detailed reports on verification activities, including performance metrics, risk assessments, and compliance audits.
  • Provide regular updates to senior management on verification outcomes, potential risks, and process enhancements.
  • Use data analysis to identify patterns, trends, and opportunities for process improvements within the verification function.
  • Track key performance indicators (KPIs) to measure the efficiency, accuracy, and timeliness of verification processes.
  • Analyze existing verification processes and workflows to identify inefficiencies and areas for improvement.
  • Recommend and implement process improvements, including automation and the integration of advanced technology solutions to streamline verification tasks.
  • Collaborate with IT teams to ensure verification tools and systems are up-to-date and aligned with company needs.
  • Monitor technological trends in the verification industry and introduce best practices that enhance the department's performance.

Requirements:

  • Minimum BSc in human resources, Business Administration, or a related field, MSc will be an added advantage.
  • Human Resources certification will be an added advantage.
  • Minimum of 5 years in verification or Human Resources, with at least 2 years of experience managing a portal or similar systems.
  • Knowledge of compliance standards.
  • Strong leadership and team management skills.
  • Excellent communication, documentation, and reporting abilities.
  • Proficiency in MS Office suites.

The estimated salary for this role is $80,000 - $110,000 per year, depending on location and experience. If you are a motivated professional with a passion for verification and leadership, we encourage you to apply for this exciting opportunity.

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