Customer Service Operations Manager
1 month ago
We are seeking a dynamic and experienced professional to fill the role of Customer Service Team Lead.
About the Role:
This position requires a blend of strong leadership skills and exceptional customer service abilities. The ideal candidate will oversee our customer service team, resolve customer issues, and drive overall customer satisfaction.
Key Responsibilities:
- Handle customer inquiries and complaints via phone, email, and chat.
- Provide timely and accurate solutions to customer problems.
- Build strong relationships with customers and foster loyalty.
- Lead and motivate a team of customer service representatives.
- Assign tasks, monitor performance, and provide coaching and feedback.
- Ensure adherence to customer service standards and KPIs.
Requirements:
- Proven experience in customer service management.
- Strong leadership and interpersonal skills.
- Excellent communication and problem-solving abilities.
- Proficiency in customer service software and tools.
- Ability to work under pressure and meet deadlines.
What We Offer:
The successful candidate can expect a competitive salary package including:
₸120,000 - ₸150,000 per month.
Work at our office located in Surulere, Lagos State.
Job Type: Full-time
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