Customer Service Operations Manager

1 month ago


Surulere, Lagos, Nigeria Whip-smart Service Providers Limited Full time
Whip-smart Service Providers Limited

We are seeking a dynamic and experienced professional to fill the role of Customer Service Team Lead.

About the Role:
This position requires a blend of strong leadership skills and exceptional customer service abilities. The ideal candidate will oversee our customer service team, resolve customer issues, and drive overall customer satisfaction.

Key Responsibilities:
  • Handle customer inquiries and complaints via phone, email, and chat.
  • Provide timely and accurate solutions to customer problems.
  • Build strong relationships with customers and foster loyalty.
  • Lead and motivate a team of customer service representatives.
  • Assign tasks, monitor performance, and provide coaching and feedback.
  • Ensure adherence to customer service standards and KPIs.

Requirements:
  • Proven experience in customer service management.
  • Strong leadership and interpersonal skills.
  • Excellent communication and problem-solving abilities.
  • Proficiency in customer service software and tools.
  • Ability to work under pressure and meet deadlines.

What We Offer:
The successful candidate can expect a competitive salary package including:
₸120,000 - ₸150,000 per month.
Work at our office located in Surulere, Lagos State.

Job Type: Full-time

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