Customer Service Manager Position

3 weeks ago


Surulere, Lagos, Nigeria Whip-smart Service Providers Limited Full time
Job Description:

We are seeking a seasoned professional to fill the role of Customer Service Manager at Whip-smart Service Providers Limited. This position requires an individual with exceptional leadership skills and customer service expertise.

About the Role
This is a full-time opportunity that offers a competitive salary range of ₦120,000 - ₦150,000 per month. The successful candidate will be responsible for overseeing our customer service team, resolving customer complaints, and driving overall customer satisfaction.

Main Responsibilities
• Handle customer inquiries and complaints via phone, email, and chat
• Provide timely and accurate solutions to customer problems
• Build strong relationships with customers and foster loyalty
• Lead and motivate a team of customer service representatives
• Assign tasks, monitor performance, and provide coaching and feedback
• Ensure adherence to customer service standards and key performance indicators (KPIs)
• Identify opportunities to improve customer service processes
• Implement new strategies and tools to enhance efficiency and effectiveness
• Analyze customer data to identify trends and areas for improvement

Requirements
• Proven experience in customer service management
• Strong leadership and interpersonal skills
• Excellent communication and problem-solving abilities
• Proficiency in customer service software and tools
• Ability to work under pressure and meet deadlines

Why Choose Us?
Whip-smart Service Providers Limited offers a dynamic work environment, opportunities for growth and development, and a competitive compensation package.

  • Surulere, Lagos, Nigeria Whip-smart Service Providers Limited Full time

    Whip-smart Service Providers LimitedWe are seeking a dynamic and experienced professional to fill the role of Customer Service Team Lead.About the Role:This position requires a blend of strong leadership skills and exceptional customer service abilities. The ideal candidate will oversee our customer service team, resolve customer issues, and drive overall...


  • Surulere, Lagos, Nigeria Whip-smart Service Providers Limited Full time

    We are seeking a dynamic and experienced professional to fill the role of Customer Service Manager at Whip-smart Service Providers Limited. This position requires a unique blend of strong leadership skills and exceptional customer service abilities.Job OverviewThis role involves overseeing our customer service team, resolving customer issues, and driving...


  • Surulere, Lagos, Nigeria Whip-smart Service Providers Limited Full time

    Job DescriptionWe are seeking an experienced Customer Service Manager to join our Whip-smart Service Providers Limited team. As a key member of our customer service leadership, you will be responsible for overseeing our customer service operations, resolving complex customer issues, and driving overall customer satisfaction.About the RoleThis is a full-time...


  • Surulere, Lagos, Nigeria Whip-smart Service Providers Limited Full time

    Job OverviewWe are seeking a skilled Sales Representative to join our team at Whip-smart Service Providers Limited. This role is ideal for individuals who enjoy working with customers and have excellent communication skills.Key ResponsibilitiesAssist Customers: Provide product information, demonstrate features, and help customers make informed purchasing...


  • Surulere, Lagos, Nigeria Whip-smart Service Providers Limited Full time

    At Whip-smart Service Providers Limited, we are seeking a skilled Account Development Specialist to join our team. This is a rewarding opportunity for individuals who enjoy assisting customers in finding products and making purchasing decisions.The ideal candidate will be able to provide product information and demonstrate features, while also monitoring...


  • Surulere, Lagos, Nigeria Plugzone online Full time

    Job Title: Retail Sales SpecialistAbout the Role:We are seeking a highly motivated and results-driven Retail Sales Specialist to join our team at Plugzone online. As a key member of our sales team, you will be responsible for promoting and selling our products and services to existing and prospective customers.Key Responsibilities:- Present and promote our...


  • Surulere, Lagos, Nigeria Plugzone online Full time

    Job Title: Warehouse Inventory ManagerAt Plugzone online, we are seeking a highly organized and detail-oriented Warehouse Inventory Manager to join our team. As a key member of our operations team, you will be responsible for ensuring that our warehouse is running smoothly and efficiently.The ideal candidate will have a minimum of NCE or ND with 0-3 years of...


  • Surulere, Lagos, Nigeria Applied Engineering Technology Initiative Limited Full time

    Company Overview">The Applied Engineering Technology Initiative Limited is a dynamic organization that requires a highly skilled and experienced Financial Management Specialist to oversee its financial operations. Our company values innovation, teamwork, and exceptional customer service.Salary: We offer a competitive salary of $65,000 per annum, commensurate...


  • Surulere, Lagos, Nigeria Toladol Ventures Deluxe Global Full time

    Job Title: Technology Project Manager for Global Logistics">Overview: Toladol Ventures Deluxe Global is seeking an experienced Technology Project Manager to oversee the planning, execution, and delivery of software development and strategic technology projects.">About Us: Toladol Ventures Deluxe Global is a leading company in the logistics industry,...


  • Surulere, Lagos, Nigeria Plugzone online Full time

    We are seeking a highly skilled and experienced Pharmacy Sales Professional to join our team at Plugzone online. As a key member of our sales team, you will be responsible for ensuring high levels of customer satisfaction through excellent sales service.The ideal candidate will have a proven track record in sales, with excellent selling, negotiation and...


  • Surulere, Lagos, Nigeria Ascentech Services Limited Full time

    As a Mobile Sales Associate at Ascentech Services Limited, you will be responsible for driving a bike or tricycle and selling products to retail customers. Your key responsibilities include taking purchase orders, informing existing customers about new products, meeting daily, weekly, and monthly sales targets, and acting as an interface between the company...

  • Production Leader

    2 months ago


    Surulere, Lagos, Nigeria Patfam Full time

    About PatfamPatfam is a dynamic organization seeking a skilled Production Leader to oversee our operations. As a key member of our team, you will play a crucial role in ensuring the smooth execution of our production processes.Salary InformationThe successful candidate can expect a competitive salary of N4,200,000 per annum, reflecting the company's...


  • Surulere, Lagos, Nigeria Zhouming Nigeria Company Full time

    We are seeking a highly skilled and experienced Chinese language expert to join Zhouming Nigeria Company.About the RoleThis is a unique opportunity for a professional with a strong command of both Chinese and English languages, including dialects and regional variations. The ideal candidate will possess excellent communication skills, a keen eye for detail,...


  • Surulere, Lagos, Nigeria Mara Cruiz Organics Full time

    About Mara Cruiz OrganicsMara Cruiz Organics is a leading provider of organic products, dedicated to delivering exceptional customer service and driving sales growth in the organic market.Job SummaryWe are seeking an experienced Business Development Representative to join our team. As a key member of our sales team, you will be responsible for identifying...


  • Surulere, Lagos, Nigeria Plugzone online Full time

    Job Title: Business Development RepresentativeAbout the Role:We are seeking an experienced Sales Officer to join our team at Plugzone Online as a Business Development Representative. In this role, you will be responsible for establishing and maintaining strong business relationships with existing and prospective customers.Key Responsibilities:Develop and...


  • Surulere, Lagos, Nigeria Plugzone online Full time

    About Plugzone OnlineWe are a dynamic online platform seeking a skilled and customer-focused individual to join our team as a Pharmacy Retail Sales Professional.Job SummaryThis is an exciting opportunity for a results-driven sales professional with excellent communication skills and a passion for delivering exceptional customer service in a fast-paced...


  • Surulere, Lagos, Nigeria Ascentech Services Limited Full time

    As a Recruitment Insights Specialist at Ascentech Services Limited, you will play a crucial role in supporting our recruitment efforts. We are seeking a talented and ambitious individual to analyze recruitment data, identify trends, and provide insights to inform our recruitment strategies.About the RoleThis position involves coordinating recruitment...


  • Surulere, Lagos, Nigeria Rejuvener Enterprise Solutions Full time

    About Rejuvener Enterprise SolutionsWe are a growing ISP and Engineering Company based in Lagos, with a vision to provide top-notch services to our clients.Job SummaryWe are seeking an experienced Business Development Representative to join our team. The successful candidate will be responsible for driving business growth through strategic partnerships and...

  • Executive Driver

    1 month ago


    Surulere, Lagos, Nigeria Zhouming Nigeria Company Full time

    Job Title: Executive Driver - Mandarin Chinese SpeakerAbout Us: Zhouming Nigeria Company is a leading provider of transportation services in Nigeria, committed to delivering exceptional customer experiences. Our team of experienced drivers and staff work together to ensure safe and efficient transportation for our clients.Estimated Salary: NGN 450,000 per...


  • Surulere, Lagos, Nigeria Zhouming Nigeria Company Full time

    At Zhouming Nigeria Company, we are seeking a highly skilled Senior Language Specialist to join our team. The ideal candidate will possess native or near-native fluency in both Chinese (Mandarin or Cantonese) and English.Job Overview:This role involves accurately translating a wide range of documents, including legal, technical, marketing, and general...