Customer Service Manager Position
3 weeks ago
We are seeking a seasoned professional to fill the role of Customer Service Manager at Whip-smart Service Providers Limited. This position requires an individual with exceptional leadership skills and customer service expertise.
About the Role
This is a full-time opportunity that offers a competitive salary range of ₦120,000 - ₦150,000 per month. The successful candidate will be responsible for overseeing our customer service team, resolving customer complaints, and driving overall customer satisfaction.
Main Responsibilities
• Handle customer inquiries and complaints via phone, email, and chat
• Provide timely and accurate solutions to customer problems
• Build strong relationships with customers and foster loyalty
• Lead and motivate a team of customer service representatives
• Assign tasks, monitor performance, and provide coaching and feedback
• Ensure adherence to customer service standards and key performance indicators (KPIs)
• Identify opportunities to improve customer service processes
• Implement new strategies and tools to enhance efficiency and effectiveness
• Analyze customer data to identify trends and areas for improvement
Requirements
• Proven experience in customer service management
• Strong leadership and interpersonal skills
• Excellent communication and problem-solving abilities
• Proficiency in customer service software and tools
• Ability to work under pressure and meet deadlines
Why Choose Us?
Whip-smart Service Providers Limited offers a dynamic work environment, opportunities for growth and development, and a competitive compensation package.
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