Customer Support Specialist

2 days ago


GRAIkeja, Nigeria Adcem Healthcare Ltd Full time

**Job Description for Customer Support Specialist at Adcem Healthcare Ltd**

As a Customer Support Specialist, you will be the first point of contact for our customers. Your primary responsibility will be to receive and respond to customer inquiries in a timely and professional manner.

  • Receive phone calls from customers and resolve their queries efficiently.
  • Solve problems and escalate overwhelming issues to the Business Manager as necessary.
  • Take orders from customers and ensure they are properly attended to.
  • Maintain a positive and empathetic attitude towards customers at all times.

You will also be responsible for keeping records of customer interactions, transactions, comments, and complaints. Additionally, you will need to communicate and coordinate with colleagues as necessary and provide feedback on the efficiency of the customer service process.

Requirements:

  • Bachelor's Degree in Science or Social Science.
  • Male/Female with working experience, fast learning, and proactive ready-to-work attitude and ability.
  • Ability to work as part of a team.
  • Result-driven as this is a high-performance output environment.
  • Self-management and self-motivation skills.
  • Dynamic and enthusiastic person with good written and verbal communication skills.
  • Persuasive and influencing skills, strong negotiating skills.
  • Good work organization, time management skills, and ability to work under pressure.
  • Able to stay calm when customers are stressed or upset.
  • Comfortable using computer software.
  • Experience working with customer support services.

What We Offer:

  • Competitive salary and benefit package.
  • Collaborative and supportive team environment.
  • Opportunities for professional development and growth.


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