
Client Support Specialist
4 days ago
We are seeking an experienced Client Support Specialist to join our team at Adcem Healthcare Ltd. As a vital part of our customer support function, you will provide exceptional service to our clients, resolving their queries and concerns efficiently.
Job Overview:About the Role:
Customer contact: Engage with customers via phone, email, or other channels to respond to their inquiries and concerns.
Problem-solving: Analyze customer complaints and resolve them in a timely and effective manner, escalating complex issues as needed.
Order processing: Process customer orders accurately and efficiently, ensuring timely delivery and follow-up to confirm satisfaction.
Record keeping: Maintain detailed records of customer interactions, transactions, comments, and complaints to inform future service improvements.
Key Requirements:
BSC/HND in Science/Social Science: A degree in a relevant field is necessary for this position.
Strong communication skills: Excellent written and verbal communication skills are required to interact with customers and colleagues successfully.
Ability to work in a fast-paced environment: The capacity to manage multiple tasks and prioritize responsibilities is essential for delivering high-quality customer service.
Award-winning employer: Adcem Healthcare Ltd is recognized for its commitment to employee satisfaction and career development.
Ongoing learning and growth: Pursue your interests and goals through internal training programs and external certifications.
Supportive team culture: Enjoy a collaborative work environment that values teamwork and open communication.
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