Customer Service Ambassador

1 month ago


Abuja, FCT, Nigeria Cassidy Holdings Full time

Cassidy Holdings is a dynamic media company that specializes in video production, digital marketing and content creation. Our team of seasoned professionals brings together a wealth of experience in entertainment, technology and lifestyle.

As we continue to grow, we're looking for a dedicated Customer Service Ambassador to join our team. The ideal candidate will be passionate about creating captivating and influential content that resonates with audiences worldwide.

About the Role
  • Provide exceptional customer service via phone, email, and live chat, ensuring timely and professional resolution of inquiries, complaints, and issues.
  • Process orders, returns, and exchanges efficiently, maintaining accurate and detailed records of customer interactions and transactions.
  • Collaborate with other departments to address customer concerns and improve processes, staying up-to-date with product knowledge and company policies.
Requirements
  • Proven experience in a customer service role, with a strong track record of providing excellent service.
  • Excellent communication and interpersonal skills, with the ability to multitask and prioritize in a fast-paced environment.
  • Strong problem-solving abilities, with proficiency in using customer service software and tools.
  • A high school diploma or equivalent; additional education or training is a plus.
Benefits
  • A competitive salary range of $45,000 - $65,000 per year, depending on experience.
  • Health, dental, and vision insurance, as well as a retirement plan with company match.
  • Paid time off and holidays, allowing you to relax and recharge.
  • Professional development opportunities, enabling you to grow and advance your career.
  • A friendly and supportive work environment, where you'll feel valued and respected.


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