Customer Service Ambassador

3 days ago


Ikeja, Lagos, Nigeria Kitchessence Full time
Kitchessence Customer Service Representative Job Description

We are seeking a highly skilled and empathetic Customer Service Ambassador to join our team at Kitchessence. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences through effective communication, problem-solving, and product knowledge.

About the Role

The ideal candidate will have excellent verbal and written communication skills, with the ability to resolve customer complaints and inquiries in a professional and timely manner. You will also possess strong product knowledge, allowing you to effectively communicate the features and benefits of our products to customers.

Key Responsibilities
  • Customer Support: Respond to customer inquiries and resolve issues promptly and efficiently, ensuring high levels of customer satisfaction.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products and services, including their features, benefits, and applications.
  • Communication: Communicate effectively with customers through various channels, including phone, email, and chat, using clear and concise language.
  • Problem-Solving: Analyze and resolve customer complaints and issues in a fair and transparent manner, often requiring creative problem-solving skills.
Requirements and Qualifications

To succeed in this role, you will need:

Excellent Communication Skills: Strong verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.Product Knowledge: In-depth knowledge of our products and services, including their features, benefits, and applications.Problem-Solving Skills: Ability to analyze and resolve complex customer complaints and issues.Empathy and Adaptability: Strong empathy and adaptability skills, with the ability to work effectively in a fast-paced environment.Benefits and Opportunities

As a valued member of our team, you can expect:

Competitive Salary: $50,000 - $65,000 per year, depending on experience.Ongoing Training and Development: Regular training and development opportunities to enhance your skills and knowledge.Collaborative Team Environment: A dynamic and supportive team environment that encourages collaboration and teamwork.

Kitchessence is an equal opportunities employer, committed to diversity and inclusion in all aspects of employment. We welcome applications from candidates with diverse backgrounds and experiences.



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