Head of Service Delivery

2 weeks ago


Lagos, Lagos, Nigeria BLAKSKILL LIMITED Full time

**Company Overview:** Blakskill Limited is a leading real estate firm seeking a seasoned professional to join our team as Head of Service Delivery. As a key member of our leadership team, you will be responsible for driving our business growth strategy while ensuring exceptional service delivery to our clients.

 

This is an exciting opportunity for a results-driven individual to take on a leadership role and contribute to our company's success. If you have a proven track record in estate management and a passion for delivering exceptional results, we encourage you to apply.

 

Job Description:

  • Lead the development and implementation of business growth strategies to drive revenue growth and increase market share.
  • Collaborate with cross-functional teams to deliver exceptional service to our clients, ensuring seamless integration and collaboration across Capital Markets, Facility Management, Property Management, and Valuations & Advisory services.
  • Manage and retain our clients and portfolio to ensure long-term relationships and consistent growth.
  • Develop and implement strategies to maintain high client satisfaction and retention rates.
  • Drive initiatives to expand our client portfolio and enhance our market position.

 

Requirements:

  • A first degree in Estate Management.
  • An MSc in Facility Management, Estate Management, or Project Management.
  • A minimum of 15 years of estate management experience, with at least 5 years in a managerial role.
  • Extensive experience in various estate management service lines, including Property Management, Facility Management, Agency, and Valuations.
  • Chartered membership of professional bodies such as NIESV, ESVARBON, IFMA, or RICS.
  • Excellent communication skills.
  • Sociable, professional, and presentable.
  • Strong knowledge of real estate market and industry.
  • Excellent writing skills.
  • Excellent networking skills.
  • Excellent relationship management skills.
  • Knowledge of Microsoft office tools.
  • Strong knowledge of real estate industry.
  • Vast knowledge of the economy in relation to real estates.
  • Strong HNI network and access.


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