E-commerce Operations Specialist
2 days ago
Mopheth is seeking a highly organized and tech-savvy E-commerce Coordinator to assist in managing our online store operations. The successful candidate will ensure seamless day-to-day e-commerce activities, optimize customer experience, and drive sales growth.
Key Responsibilities:
- Process and fulfill orders efficiently and resolve order discrepancies and customer complaints.
- Monitor and update product inventory levels and coordinate with suppliers for restocking.
- Create and maintain accurate product listings and optimize product images and descriptions.
- Respond to customer inquiries via phone, email, chat and resolve customer issues promptly.
- Assist in planning and executing online promotions and coordinate social media content.
- Monitor sales, website traffic, and customer engagement metrics and provide insights for business improvement.
- Evaluate the effectiveness of e-commerce platforms (e.g., Shopify, Magento) and recommend enhancements.
Requirements:
- 2+ years of e-commerce experience.
- Excellent communication, problem-solving, and analytical skills.
- Proficient in e-commerce platforms (e.g., Shopify, Magento).
- Familiarity with payment gateways and shipping integrations.
- Bachelor's degree in Business, Marketing, or related field.
What We Offer:
- Negotiable salary: ₦5,500,000 - ₦7,200,000 per annum.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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