E-commerce Operations Specialist

2 days ago


Lekki, Lagos, Nigeria Mopheth Full time
Job Overview
Mopheth is seeking a highly organized and tech-savvy E-commerce Coordinator to assist in managing our online store operations. The successful candidate will ensure seamless day-to-day e-commerce activities, optimize customer experience, and drive sales growth.

Key Responsibilities:
  • Process and fulfill orders efficiently and resolve order discrepancies and customer complaints.
  • Monitor and update product inventory levels and coordinate with suppliers for restocking.
  • Create and maintain accurate product listings and optimize product images and descriptions.
  • Respond to customer inquiries via phone, email, chat and resolve customer issues promptly.
  • Assist in planning and executing online promotions and coordinate social media content.
  • Monitor sales, website traffic, and customer engagement metrics and provide insights for business improvement.
  • Evaluate the effectiveness of e-commerce platforms (e.g., Shopify, Magento) and recommend enhancements.

Requirements:
  • 2+ years of e-commerce experience.
  • Excellent communication, problem-solving, and analytical skills.
  • Proficient in e-commerce platforms (e.g., Shopify, Magento).
  • Familiarity with payment gateways and shipping integrations.
  • Bachelor's degree in Business, Marketing, or related field.

What We Offer:
  • Negotiable salary: ₦5,500,000 - ₦7,200,000 per annum.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

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