Customer Service Specialist
2 weeks ago
We are Lifespring Technology, a dynamic and innovative organization seeking a talented and skilled Customer Service Specialist to join our team. This role involves responding to customer inquiries, resolving issues, and providing exceptional customer service via various communication channels. Additionally, the successful candidate will perform data entry tasks accurately and efficiently.
About the RoleAs a Customer Service Specialist, you will be responsible for:
- Responding to customer inquiries and resolving issues via phone, email, and other communication channels
- Providing excellent customer service, ensuring customer satisfaction and loyalty
- Performing data entry tasks accurately and efficiently
- Maintaining accurate records and databases
- Collaborating with internal teams to resolve customer complaints and concerns
- Meeting and exceeding customer service targets and metrics
- Participating in training and development programs to improve skills and knowledge
To be successful in this role, you must possess:
- A Bachelor's degree in any field
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Proficiency in Microsoft Office, particularly Excel and Word
- Data entry skills and attention to detail
- Ability to maintain confidentiality and handle sensitive information
- Strong problem-solving and analytical skills
We offer a competitive salary and benefits package, including:
- A salary of $45,000 per annum
- Opportunity to work with a dynamic and innovative organization
- Professional development and training opportunities
- Collaborative and supportive work environment
Lifespring Technology is an equal opportunities employer and welcomes applications from diverse candidates. If you are a motivated and skilled individual looking for a challenging role, please submit your application.
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