Customer Service Representative

1 week ago


Lagos, Lagos, Nigeria Sigma Consulting Group Full time

About the Role:

We are seeking a skilled Customer Service Representative to join our team at Sigma Consulting Group. This is an exciting opportunity for a motivated and friendly individual to provide excellent customer service, manage customer interactions, and maintain accurate records.

Key Responsibilities:

  • Handle all incoming calls and messages on our social media platforms in a professional and courteous manner.
  • Process and accurately record all sales transactions to ensure seamless client experiences.
  • Maintain and track client information in an organized manner, ensuring timely updates and follow-ups.
  • Provide exceptional customer service, addressing inquiries and concerns in a prompt and respectful manner.
  • Collaborate with other team members to enhance customer satisfaction and experience.

Requirements:

  • A Bachelor's degree or equivalent experience in customer service or a related field is preferred.
  • Previous experience in customer-facing roles or similar positions is highly valued.
  • Strong communication skills, a friendly demeanor, and the ability to handle multiple tasks in a fast-paced environment are essential.
  • Proficiency in using social media and messaging platforms is required for effective communication.
  • Residing on the Island is preferable due to easier commute options.

Benefits and Compensation:

The successful candidate can expect a competitive salary of 130,000 per annum, reflecting the company's commitment to attracting and retaining top talent. As a valued member of our team, you will enjoy opportunities for growth and development within a dynamic organization.



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