Customer Service Representative
1 week ago
We are a leading consulting firm seeking a dedicated and professional Customer Service Representative, who can speak Hausa, to join our team. In this role, you will serve as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a seamless customer experience.
Job OverviewThis is an excellent opportunity to leverage your communication skills and passion for delivering exceptional customer service. You will be responsible for handling inbound and outbound customer interactions efficiently and professionally, providing accurate information about products and services, and maintaining detailed records of customer interactions in our CRM system.
Key Responsibilities- Handle inbound and outbound customer interactions efficiently and professionally.
- Address customer inquiries, resolve complaints, and provide accurate information about products and services.
- Maintain detailed and accurate records of customer interactions in our CRM system.
- Identify and escalate complex issues to the appropriate department for resolution.
- Collaborate with team members to achieve individual and team performance goals.
- Bachelor's degree only (only 2:2 candidates).
- Must have completed NYSC.
- Can speak Hausa/any other Nigerian Language.
- Minimum of one year experience as a customer service or call centre agent.
- Not older than 26 years old at the time of application.
- Strong verbal and written communication skills.
- Proven ability to deliver excellent customer service in a professional environment.
We offer a competitive salary of 102,000 K (13th month, HMO, pension) and a dynamic work environment that values teamwork and excellence. If you are passionate about delivering exceptional customer service and have a strong desire to grow with our organization, we encourage you to apply for this exciting opportunity.
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