Dynamics CRM Business Solutions Specialist

2 days ago


Abuja, FCT, Nigeria ITC Worldwide INC Full time

We are seeking a highly skilled Dynamics CRM Business Solutions Specialist to join our team at ITC Worldwide INC. This exciting role involves working closely with business stakeholders to understand their requirements and translate them into tailored Dynamics CRM solutions.

Key Responsibilities:
  • CRM Implementation & Configuration: Work collaboratively with business units and technical teams to configure CRM modules, including Sales, Marketing, Customer Service, and Field Service. Customize Dynamics CRM workflows, forms, views, and dashboards to align with business processes.
  • User Support & Training: Provide end-user training and create documentation for CRM processes and best practices. Support users with day-to-day CRM issues, troubleshooting, and resolution.
  • Data Management & Reporting: Ensure data integrity and perform regular data audits and migrations. Design and deliver reports and dashboards to provide insights for business decision-making.

Estimated Salary: $85,000 - $110,000 per year, depending on experience and location. Benefits include comprehensive health insurance, retirement savings plan, paid time off, and opportunities for professional growth and development.

This is a full-time position requiring strong analytical and problem-solving skills, excellent verbal and written communication skills, and the ability to work effectively in a team and independently. If you are a motivated and customer-focused individual with a passion for delivering high-quality solutions, we encourage you to apply.



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