Customer Experience Advocate

3 weeks ago


Abuja, FCT, Nigeria Nebulon Dynamics Limited Full time

Nebulon Dynamics Limited is a pioneering company in civil engineering, committed to innovation, sustainability, and precision.

We are seeking a dedicated Customer Service Representative to join our team. This role plays a pivotal part in ensuring our clients and stakeholders receive exceptional service, aligning with Nebulon's commitment to excellence.

The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and the capacity to work independently in a remote setting. Proficiency in CRM systems, ticketing tools, and Microsoft Office Suite is also essential.

Responsibilities include:

  • Serving as the primary point of contact for customer inquiries, providing timely and professional responses.
  • Building strong relationships with clients, ensuring they feel valued and supported throughout their journey with Nebulon.
  • Understanding client needs and proactively offering solutions aligned with Nebulon's services.

The successful candidate will be responsible for investigating and resolving customer issues using a solutions-oriented approach. They will also maintain accurate records, prepare reports on customer feedback, and contribute to process improvement initiatives.

To excel in this role, you should have a proven track record in customer-facing positions, preferably in the engineering, construction, or technology sectors. A degree in Business, Communications, or a related field is highly desirable.

In return for your dedication and expertise, we offer a competitive salary of $**65,000 - 75,000** per annum, based on experience. Our comprehensive benefits package includes health insurance, paid time off, and opportunities for growth and development within a dynamic organization.

This position offers the chance to be part of a mission-driven company that values innovation, diversity, and customer satisfaction. If you're passionate about delivering exceptional experiences and want to make a positive impact, we invite you to submit your application.



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