Customer Account Resolution Specialist
1 month ago
Job Description
We are seeking a highly skilled and experienced Customer Account Resolution Specialist to join our team at Fintrade Solutions Limited. As a key member of our operations, you will play a vital role in ensuring the timely resolution of customer accounts.
About the Role
- Call and send messages to customers to facilitate repayment to the company
- Handle customer complaints in a professional and courteous manner
- Review customer feedbacks and ratings to identify areas for improvement
- Collate call logs daily to track progress and performance
What You Will Gain
- A competitive salary of $30,000 per annum, commensurate with your experience and qualifications
- The opportunity to work in a dynamic and growing company, with a focus on excellence and customer satisfaction
- A comprehensive benefits package, including health insurance, paid time off, and professional development opportunities
Requirements
- Proven experience in customer account resolution or a related field
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
- High level of accuracy and attention to detail, with the ability to meet deadlines and manage multiple tasks simultaneously
Location
This is an office-based role, with all operations taking place in a safe and comfortable working environment.
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