Fleet Management Specialist
20 hours ago
Job Summary
We are seeking a highly skilled and experienced Fleet Management Specialist to join Marbleclear Limited. As a key member of our team, you will be responsible for overseeing the service center/workshop, managing customer relationships, and driving revenue growth.
About the Role
This is an exciting opportunity for a seasoned professional with a passion for fleet management and customer satisfaction. You will work closely with customers to understand their needs, provide expert advice on service routines and maintenance schedules, and ensure that all vehicles are delivered as per agreed terms.
Key Responsibilities
As a Fleet Management Specialist, your key responsibilities will include:
- Overseeing and managing the service center/workshop to ensure efficient operations and high-quality services.
- Building and maintaining strong relationships with customers, understanding their needs, and providing expert advice on service routines and maintenance schedules.
- Managing customer complaints and resolving issues promptly and professionally.
- Preparing and sharing service or repair order time, cost, and labor estimates with customers for approval.
- Scheduling and organizing service appointments with customers and ensuring timely delivery of vehicles.
- Providing weekly, monthly, quarterly, and yearly reports on workshop operations and identifying areas for improvement.
- Collaborating with the store manager to ensure the right spare parts are provided for vehicles.
- Training and supervising mechanics on vehicle service or repairs and approving job completion.
- Maintaining high customer satisfaction standards and actively participating in the recruitment of technical team members.
Requirements
To succeed in this role, you will need:
- A minimum of 5 years of experience in a similar role, preferably in a fleet management setting.
- Possession of a B.Sc./B.Tech. in Mechanical Engineering or a related field.
- Demonstrated practical diagnostic and resolution abilities on diesel trucks and buses.
- Fleet management and maintenance experience preferred.
- Excellent communication, emotional intelligence, and problem-solving skills.
- Proficiency in Microsoft Office tools (Word, Excel, PowerPoint).
What We Offer
In return for your expertise and dedication, we offer a competitive salary range of $80,000 - $110,000 per annum, depending on your level of experience and qualifications. This is a full-time position based in our location, offering a stable and rewarding career path with opportunities for growth and development.
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