Reception Manager

1 day ago


Lagos Island Local Government Area, Lagos, Nigeria Work in Nigeria Full time
Company Overview:
The Beauty Studio is a leading beauty and wellness provider in Nigeria, dedicated to delivering exceptional services to our clients. We are seeking a highly skilled Front Desk Officer to join our team.

Job Description:
As a Front Desk Officer, you will be responsible for warmly greeting clients, booking and confirming appointments, processing transactions, and providing excellent customer service. You will also be required to maintain a tidy reception area, manage our call center, and update client records.

Required Skills and Qualifications:
To be successful in this role, you will need proven experience as a front desk representative, agent or relevant position. You should have familiarity with office machines, knowledge of office management and basic bookkeeping, and proficient English language skills. Strong communication and people skills, good organizational and multi-tasking abilities, and problem-solving skills are also essential.

Responsibilities:
•Warmly greet clients and ensure they feel welcome
•Book and confirm appointments via phone and email
•Process transactions (cash and credit cards) and issue receipts
•Welcome walk-ins, answer questions about services, and schedule appointments based on availability
•Inform clients about new services and discounts
•Cross-sell services and products when appropriate
•Update client records with contact and billing details, appointments, and services offered
•Manage our call center
•Maintain a tidy reception area

Key Performance Indicators:
Your success in this role will be measured by your ability to provide exceptional customer service, maintain accurate client records, and achieve sales targets.
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