Human Resource Operations Specialist
1 day ago
The Human Resource (HR) Officer at Pivotage Consulting is a vital member of our team, responsible for delivering exceptional HR solutions that cater to the evolving needs of our clients. As a supporting capacity to our HR Manager, this role ensures seamless project execution, fostering lasting relationships with clients.
Responsibilities:- Handle Client Portfolio management, communication, and execution of HR engagements to guarantee clarity, alignment, and successful project outcomes.
- Collaborate with internal teams to execute HR projects efficiently, ensuring alignment with client goals and expectations.
- Develop and deploy scalable processes to improve service delivery timelines, leveraging data analytics and reporting to track KPIs.
- Conduct regular client check-ins to address concerns, gather feedback, and ensure their evolving needs are met.
- Implement strategies to retain clients by providing value-added services and maintaining high service quality.
- Leverage HR analytics and metrics to identify areas for improvement and optimize service delivery.
- Source new prospects, rebuild and nurture relationships with existing and dormant clients to restore trust and re-establish partnerships.
The ideal candidate will possess strong analytical skills, with experience in HR data analytics or reporting. Excellent written and verbal communication skills, along with proficiency in Microsoft Office Suite and research tools, are essential.
Requirements:- Bachelor's degree in Human Resources, Business Administration, or a related field.
- Minimum 3 years' experience in HR operations, research, or client engagement, preferably within the consulting space.
- Strong analytical skills and experience in HR data analytics or reporting.
- Exceptional written and verbal communication skills, with attention to detail.
- Proficiency in Microsoft Office Suite and research tools.
- Confident in speaking and writing.
- Effective communicator with strong presentation skills.
- Oriented towards continuous learning.
- Able to utilize tools for reporting and data analysis.
- A creative thinker driven by values.
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