Customer Service Liaison
4 weeks ago
At PRUVIA INTEGRATED LIMITED, we are seeking a skilled Customer Service Liaison to provide top-notch support to our customers. The ideal candidate will possess excellent communication skills, be proficient in software applications such as Corel Draw and MS Suite, and have experience in email marketing and social media management.
The key responsibilities of this role include:
- Responding promptly to customer inquiries via phone, email, and social media platforms
- Providing accurate information regarding products and services, and resolving customer issues efficiently
- Utilizing Corel Draw for graphic design tasks as needed, including creating marketing materials and social media graphics
- Assisting in the development and execution of email marketing campaigns
- Engaging with customers on social media platforms and responding to inquiries and comments
- Helping create and schedule social media content, and assisting in executing social media strategies
- Providing feedback to management on customer trends and concerns
Qualifications for this role include:
- A degree in any related field
- Proven experience in customer service or a related role
- Proficient in Corel Draw, and MS Suite (Excel, Word, PowerPoint), and familiar with email marketing tools
- Strong understanding of social media platforms and best practices
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask and manage time effectively in a fast-paced environment
- A competitive salary of ₦70,000
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