Customer Service Liaison
1 week ago
Pietro Hire is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service by addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction.
Key Responsibilities:- Provide timely and effective responses to customer inquiries via various channels, including phone, email, and chat.
- Resolve customer complaints and issues in a professional and courteous manner.
- Collaborate with internal teams to resolve complex customer issues.
- Develop and maintain a thorough understanding of our products and services to provide accurate information to customers.
- Continuously improve customer satisfaction by identifying and implementing process improvements.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong problem-solving and analytical skills.
- Proficiency in using technology and software applications.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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