Customer Service Liaison

1 week ago


Ikeja, Lagos, Nigeria Pietro Hire Full time
Customer Service Representative

Pietro Hire is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service by addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction.

Key Responsibilities:
  • Provide timely and effective responses to customer inquiries via various channels, including phone, email, and chat.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Collaborate with internal teams to resolve complex customer issues.
  • Develop and maintain a thorough understanding of our products and services to provide accurate information to customers.
  • Continuously improve customer satisfaction by identifying and implementing process improvements.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.
  • Proficiency in using technology and software applications.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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