
Guest Experience Manager
1 day ago
Job Description:
The Front Office Manager will oversee all guest-facing operations, manage key sales channels, and implement strategies to increase revenue and guest satisfaction. This role requires a blend of hospitality expertise, sales acumen, and team leadership.
Key Responsibilities:
- Manage and Monitor all Revenue Generating platforms (e.g., Booking.com, Airbnb) for optimal listing performance, applying strategic pricing, and implementing promotions and direct booking incentives to maximize occupancy and guest spending.
- Supervise Front Office/Guest Service Team, uphold high service standards, and ensure guest satisfaction through seamless daily operations.
- Build long-term relationships with guests and corporate clients through effective CRM and loyalty programs.
- Lead, train, and develop the front office team to enhance performance and meet organizational goals.
- Provide a seamless and personalized guest experience by managing check-ins, check-outs, and promptly addressing inquiries, ensuring a warm and welcoming environment.
- Oversee all aspects of guest reservations, cancellations, and special requests, ensuring accuracy and a meticulous attention to detail in managing bookings.
- Evaluate and optimize operational efficiency, maintaining the ambiance and standards expected at a luxury property.
- Develop sales strategies and Collaborate with the Sales Department for revenue optimization.
- Generate performance reports, analyze trends, and recommend strategic improvements to management.
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Revenue and Guest Satisfaction Leader
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Front Office Manager
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Lekki, Lagos, Nigeria IBIC Holdings Full timeThe Front Office Manager will oversee all guest-facing operations, manage key sales channels, and implement strategies to increase revenue and guest satisfaction. This role requires a blend of hospitality expertise, sales acumen, and team leadership.Key Responsibilities:Front Office Operations: Supervise Front Office/Guest Service Team, uphold high service...
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Customer Experience Representative
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