Customer Service Representative

2 days ago


Ikeja, Lagos, Nigeria Embassy Dry-Cleaning & Laundry Services Ltd Full time

We are seeking a skilled Customer Service Officer to join our team at Embassy Dry-Cleaning & Laundry Services Ltd.

Job Overview

As a Customer Service Officer, you will be responsible for providing excellent customer service and support to our clients. Your primary role will be to greet and assist customers professionally at the reception, handle customer inquiries and complaints effectively, maintain accurate records of orders, pickups, and deliveries, and provide timely updates on service timelines.

Responsibilities
  • Greet and assist customers professionally at the reception
  • Handle customer inquiries, complaints, and service requests effectively
  • Maintain accurate records of orders, pickups, and deliveries
  • Provide customers with updates on service timelines and address their concerns promptly
  • Manage incoming calls and emails while ensuring excellent communication
  • Collaborate with the operations team to ensure timely and quality service delivery
  • Promote company services and upsell additional offerings when appropriate
Requirements

To be successful in this role, you will need to have:

  • Minimum qualification of OND/HND or equivalent
  • Prior experience in customer service or a similar role (experience in the laundry industry is an advantage)
  • Excellent communication and interpersonal skills
  • Ability to multitask and work efficiently under pressure
  • Professional appearance and demeanor
  • Familiarity with basic computer applications (e.g., Microsoft Office)


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